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1 VAGA DE Service Desk EM São Paulo / SP
Função/cargo da vaga:
Service Desk
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
São Paulo / SP
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
The crew accommodations team lead is tasked with overseeing the agents assigned to the specific shift and ensuring that the scheduled functions and tasks of the crew accommodations gol occ desk are completed on a timely manner. The team lead will also train, coach and mentor, ensuring productivity and service level agreements are met or exceeded. This position will need strong leadership and interpersonal skills, as well as be comfortable working under pressure in a dynamic and demanding duties and responsibilities:assign shift responsibilities to crew accommodations agentsensure that crew accommodations agents understand and acknowledge their assigned taskshandle relocations of crews that occur last minuteact as the main liaison between the gols duty manager and ta connections crew accommodations deskwork closely and in sync with clients crew tracking, crew scheduling and other groups relevant to satisfy all operational an environment of positiveness, open and respectful communications and professional behavior. Report any incidents in a formal and professional way to the direct report and/or and report agents attendance, punctuality, breaks, and adherence to companies policies and employees handbookmonitor and confirm that all agents have access to the tools, systems and defined resources that will allow them to perform their job duties as per standard operations proceduresmaster all agents activities and tasks and execute them when needed, which include, but is not restricted to:booking and updating hotel accommodations and ground transportationlast minute sourcing for hotel and ground transportation optionsmanage communications with hotels and gt vendors through email and phone callsexecute and complete all routine shift activities assigned to the team lead role such as, but not limited to:daily briefing reportshift productivity reportshift pass-Down reportother assigned on an ad-Hoc basismonitor performances of shifts agents for assistance with evaluations, quality assurance, and training purposesconstantly provide positive feedback openly to crew accommodations agents and colleagues regarding their tasks, performance and issue-Resolution accomplishmentsspecial projects and assignmentsskillset requirements:excellent verbal and written communication skills:english & portuguese mandatoryspanish is a plusability to work in a call center - Type environmentability to interact with clients and business partners both electronically and via telephoneexcellent interpersonal and client relationship skillsability to manage and provide feedback to all types of individualsflexibility to adapt to changing customer requirements and schedulesability to handle multiple priorities in a high-Volume, target-Based environmentstrong attention to detailstrong verbal and written communication skillsstrong organizational skillsstrong analytical and problem-Solving skillsstrong technical skillsproficient with microsoft office (teams, excel, outlook)proficient internet research skills for customer informationexceptionally high levels of motivation, working both independently and as part of a teamability to interact, communicate and negotiate effectivelywork on-Site at gols operational control centerqualifications:high school diploma or equivalent:certificado de conclusão de ensino orcertificado de conclusão de segundo (used before 1996) orcertificado de conclusão de ensino médio supletivo orcertificado de técnico de nível médioproven experience in a call center environment is required (min. 3 years)proven experience in a supervisory level role (required if applicant is not a ta connections employee)preference will be given to candidates with call center supervision in the airline industry #J-18808-Ljbffr.
Cód. 10332798
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