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1 VAGA DE Service Desk EM São Paulo / SP
Função/cargo da vaga:
Service Desk
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
São Paulo / SP
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
Requirements:are you in brazil, argentina, colombia, chile or costa- Check out this opportunity for remote work!We are looking to build a l1 support system. You will have a chance to closely work with business to define the requirements, improve processes, build reporting mechanisms, work on improvements of the speed and quality. We are looking to build great support team and this is really a unique opportunity. More than 100 professionals are working on the product that has a goal to create a data ecosystem for financial instruments. Together, we are developing an innovative business platform for capital market professionals. The goal of the product is to document and distribute financial instruments on a more standardized basis. We use blockchain to connect notarized data to digital tokens, which represent proof of ownership of assets. (Informação Confidencial)in it for you: - Get knowledge about financial domain and major business flows- Suggest improvements of processing requests, improve your analytical skills- Dive into the us business culture and grow as an international specialist- Work within the team to support end users end- To- End, extending the test coverage of 10+ system subcomponentsqualifications and experience: - Demonstrated ability to quickly learn and understand new technology and applications- Shows initiative, sense of responsibility and commitment to work- Excellent customer service skills- Strong interpersonal skills and the ability to work in a team environment- Fluent written and spoken english- Some prior technology help desk experience in an enterprise environment following/aligned to itil best practices- Possess the drive and ability to see problems through to resolution- Attention to detail in terms of following defined processes diligently and accurately- Soft skills: independency, proactivity, and work ownershipnice to have: - Tools: jira and confluence knowledge, jira service management tool- Experience and knowledge in similar position: 1/3 year of experience working as l1 support desk analyst / field support- Methodology: itilresponsibilities:- Provide initial assessment, troubleshooting, and where possible, provide resolution of inbound issues- Record, track, monitor and follow up sla breaches of incidents and service requests following the defined incident management process- Provide an accurate record of each incident description and resolution- Manage resolution of issues efficiently and professionally- Monitor ongoing jobs and ensure immediate resolution of the reported problem- Escalate and coordinate unresolved incidents to the appropriate support team by following defined escalation procedures- Provide on- Time status and communication to end- Users regarding outstanding and resolved incidents- Recommend improvements and updates of kb articles- Be familiar with and follow technology procedures, policies and processes diligently and accuratelybenefits:- Professional and personal growth: ability to shift your career path, access to english courses, online training programs, webinars, and workshops- Fun online activities and team- Uilding events, overtime coverage- 30 paid rest days per year, including paid holidays- Continuous remote hr and payroll support jornada laboral: full timetipo de emprego: trabalho fixo(Informação Confidencial)quantidades de vagas: 1 experiência mínima: não especificado indestinto.
Cód. 8810743
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