Customer experience manager/account manager Customer experience manager / account managerRemote -BrazilAbout enterprisealumniEnterprisealumni isthe market leading provider of alumni management saas. Our platformhelps our clients (linkedin, jpmorgan chase, pwc, bank of america,marks & spencers others) maintain and maximize relationships withtheir our platform, customers are able to driverecruiting efforts, sales opportunities and brand advocates back intotheir the roleThe customerexperience manager will report to the vp of value to the customer:this role isongoing relationship and delivery/project management, supportingcustomers for continued success. The cx manager will liaise directlywith customers, assist in product support and troubleshooting, andprovide proactive updates on the product and customers leveraging value to the team:internally, the role acts asthe voice of the customer to the product and engineering teams, whilecollaborating with customer operations colleagues and reporting backto business leadership. This role needs to operate within controls andcompliance protocols with the ability to deliver for customers whilemaintaining organizational procedures - Establish strongrelationships with key customer stakeholders and maintain consistentlines of communication to drive high customer satisfaction.-Manage projects effectively to deliver on-Time, while maintainingconsistent communication with customer.- Take an active role inmonitoring and actioning customer-Facing service desk ticketsreplying to customers and/or escalating to development teams.-Partner with sales and customer success teams to identify commercialopportunities within active accounts and align customer goals andstrategy to product deliverables.- Provide multi-Faceted supportboth to customers and internal teams, including resolving problems,explaining products and services, training on use of software,configuration of software, and troubleshooting.- Maintain workingknowledge of an ever-Evolving software solution as a productexpert.- Communicate effectively with technical and non-Technicalroles in product, development, sales, solutions, and &experienceRequired- Strong project & timemanagement, organizational, and prioritization skills.- 1-3 yearsof relevant work experience in customer-Facing projects.- Abilityto collaborate with and lead teams influencing withoutauthority.- Comfort in working with high-Profile customers,experience managing projects with multiple stakeholders.- Abilityto comprehend and explain technical concepts and solutions, especiallyto non-Technical people.- An obsession with providing thebest-In-Class customer service - Project management or agilecertification(s).- Experience with jira, or comparable role is part of a global customer experience &customer success team and will interact with customers across varioustime zones. This is a remote role, preferably based in gmt or gmt+1time to apply:- Enterprisealumni is anequal opportunity employer. We celebrate diversity and are committedto creating an inclusive environment for all employees._- Norecruiters_ similar jobs director, account management - Get hired fast expedia group account director - Supply chain empregara account director (influencer marketing) - With great benefits.
OUTRAS OPORTUNIDADES DE Account Manager PARA VOCÊ!
PUBLICIDADES
Carregando, aguarde por favor...
Nós respeitamos a sua privacidade
Para otimizar sua experiência durante a navegação, fazemos uso de cookies.
Ao continuar no site, consideramos que você está de acordo com nossa
Política de Privacidade.
PROSSEGUIR
Aguarde, vamos preparar as informações para envio.
Preparando seu currículo.
Identificando os e-mails.
Realizando o envio.
, vimos aqui que faz tempo que você não atualiza seu currículo.
A última alteração foi em: .
Faça uma revisão para que os recrutadores acessem seu currículo já atualizado e receba convites para entrevistas!
Candidatura realizada com sucesso!
Para agilizar sua busca por empregos identificamos que são perfeitas para você.
Simplifique sua jornada e envie seu currículo automaticamente para estas vagas.
Muito bem, !
Seu currículo foi enviado para de em . Confira os detalhes no seu e-mail.
Agora, complete seu currículo para ter até 10x mais chances de visualização!
Esta vaga é de um site externo!
Esta vaga é de um site externo e você sairá do Trabalha Brasil.
Candidate-se em mais vagas para que mais empresas vejam seu currículo! 🚀
Preparando seu currículo.
