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5 VAGAS DE Junior IT Customer Success Specialist (EN Language) (Remote) EM Florianópolis / SC
Função/cargo da vaga:
Suporte Técnico
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Florianópolis / SC
Tipo de Vaga:
Home Office
Regime de contrato:
Freelancer/MEI
Descrição da vaga:
Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for a ?? Junior Technical Customer Success Specialist (English Language) ??to join our Customer Success Team. ?? What You Will Do: - Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner. - Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about. - Be a true ambassador by empowering our customers to build their online success! - Dive deep into the world of IT by polishing your technical expertise daily. - Deliver impactful work on a global scale. ? What We Expect: - C1 or native written English proficiency. - High motivation for helping customers and IT curiosity, basic technical understanding. - Ability to multitask and handle multiple customer inquiries simultaneously. - High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided. - Strong problem-solving skills and the ability to think critically when addressing tasks. - Ability to show empathy, tactfulness, and proactivity when interacting with customers. - Hunger for growth & a can-do attitude! - A curious and always learning mindset - if you don’t know, how can you find out more? - Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities. - A typing speed of = 50 WPM. - Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends).
Cód. 10742221
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