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1 VAGA DE Técnico de Suporte EM Curitiba / PR
Função/cargo da vaga:
Técnico de Suporte
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
R$ 450,000 Por Semana
Cidade/Estado:
Curitiba / PR
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
Activities: The primary function of this position is to provide support for internal and external customers using itil-Based practices and procedures while striving to continually improve the customer experience. Additionally, this role acts as the communication hub for customers strong customer service skills are required. Primary responsibilities include case management that comes from customer inquiries associated with l+g products and services. Investigate and develop solutions to complex application problems, system administration issues, or network concerns. Support systems management and integration activities. This position is responsible for troubleshooting issues and escalating as necessary to the correct personnel. Notifications and updates on issues are provided on a frequent basis via support tools, email or phone. Requirements: Desired education/experience: bachelors degree in computer science, computer information systems, electric engineering, or equivalent experience. Plus, a minimum of 1-2 years experience in customer service, technical support in related field, or utility industry is preferred. An equivalent combination of education and experience will also be considered. Knowledge in: cloud computing experience (google cloud preferred) for service level 1 oracle / sql putty command line powershell Write and execute sql and/or oracle queries (technology specific) Proficient with microsoft office suite . Knowledge in: of tcp/ip, wan/lan, and wireless concepts and the ability to troubleshoot issues using web browser, server level tools, and software tools to identify technical resolutions. Differential: knowledge/experience in itil foundations. Benefits: Annual bonus: profit sharing (plr) according to the organizations financial results. Private pension plan (optional): employee contribution of up to 1%, with company monitoring at the same percentage (utauprev plan) Life insurance (optional): for employees and legal dependents, with a payroll discount of 1.10% of the base salary, limited to (Informação Confidencial) (zurich plan) Food voucher: in the amount of (Informação Confidencial) (month), with a payroll discount of (Informação Confidencial) (supplier: sodexo) Meals: landis offers breakfast and lunch in its cafeteria, every day, with a payroll discount of 0.5% of the base salary, limited to (Informação Confidencial) (supplier: sodexo) Health plan (optional): for employees and legal dependents, with monthly payroll discount and co-Payment, with optional days: Infirmary: 2.1% of the base salary per dependent, limited to (Informação Confidencial) Apartment: (Informação Confidencial) per dependent Operator: sulamérica seguros Dental plan (optional): for employees and legal dependents, with a monthly discount on daughters of r$ 5.89 (operator: sulamérica seguros) Dental plan (optional): for employees and legal dependents, with a monthly discount of r$ 5.89 (operator: sulamérica seguros) Pharmacy assistance: the company grants a 20% subsidy for prescription drugs. (Informação Confidencial) .
Cód. 8247970
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