1 VAGA DE Gerente Geral EM São Paulo / SP

Função/cargo da vaga:

Gerente Geral

Empresa:

Nome da empresa disponível para cadastrados.

Salário:

A combinar

Cidade/Estado:

São Paulo / SP

Descrição da vaga:

Responsibilities: - reporting to the customer care director managing 4-6 direct reports - responsible for day to day operations and service levels - escalation contact for supervisor - handle all administrative and human resources related activities for direct reports - seek input/feedback from team and stakeholders and prepare and deliver quarterly and yearly performance reviews to supervisors and other direct reports - coach and develop the team to perform against targets - assist the director in the running and development of the business - communicate strategic and organizational updates to the team - hold regular operational meetings - work collaboratively with other department managers - review and respond to daily emails received from internal and external customers - attend other departmental meetings in the absence of the director - monitor the daily sla and make recommendations for improvement as and when needed - project work as assigned qualifications/requirements: - minimum of 3 years management experience - minimum of 5 years customer service experience (or equivalent experience) - demonstration of leadership, team development and change management skills - experience in or strong interest in the software and technology industry preferred - experience in customer relationship management tools such as salesforce.com is preferred - experience in enterprise resource planning tools such as oracle is preferred - ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities - excellent business communication skills (spoken and written) - advanced problem solving/troubleshooting skills - ability to explain complex ideas in simple terms - proficiency in microsoft office suite send resume to:

Cód. 1971819
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