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1 VAGA DE Gerente de Atendimento EM São Paulo / SP
Função/cargo da vaga:
Gerente de Atendimento
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
São Paulo / SP
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
Customer care and demand manager - Your future role? As a customer care and demand manager you will manage the customer care team and processes in the market, besides enabling the team for the successful implementation of global cc strategy, best practices and joint projects to ensure and exceed customer satisfaction in the most efficient and cost effective way. You will also liaise on a regular basis with the customer care solution owner. In this role you will be based in são paulo and will report directly to the regional cc and demand manager latam. In this exciting position your main responsibilities will include: strategy design and execution contribute to and implement customer care strategy aligned with the operations roadmap project management proactively identify opportunities for improvement in the customer and works in joint solutions that benefit both the customer and the company lead or participate in projects when relevant and/or allocate resources subject matter expertise lead and manage the local customer care team and ensure implementation of global guidelines for sales order management including pricing support customer care team for day to day escalation of problem resolution, complaints, inquiries and prioritization issues together with the customer care support office and control tower monitor performance and workload to maintain balance in department monitor customer service levels in close collaboration with supply chain, sales and other departments collaborate with demand planning on information related to planning and inventory position validate and ensure implementation of global and local customer contracts including consignment, inventory agreements, free trade agreements and incoterms while adhering to global guidelines develop and manage annual budget where required manage order process to meet or exceed sales targets and financial goals on weekly, monthly and yearly basis propose and drive processes and organization optimization for more efficiency and reduced cost update and maintain iso documentation where necessary monitor customer care kpis for the team and the individual level. Action plans for kpis above level own visual performance management for customer care and ensure performance improvement monitor the new customer/product processes actively work with the team on customer intimacy and delivering superior customer experience ensure customer forecast input for the demand planning, and shares the pertinent info to planning (i.E stock positions) actively participate in demand planning meetings lead customer visits according to each type of customers visit people management recruit, train, coach and performance manage customer care team identify high profiles within the customer care team your professional profile includes: at least 5 years in the industry, preferably in customer care or supply chain role people management experience fluency in english and portuguese, spanish is an advantage.
Cód. 10075583
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