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1 VAGA DE Designer EM São Paulo / SP
Função/cargo da vaga:
Designer
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
São Paulo / SP
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
The position our vision our vision is to make cx as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines. This is why we are evolving the latam omnichannel team - To make this a reality by integrating digital and face-To-Face interactions seamlessly and allowing us to rapidly identify priorities to engage our customers and establish leadership in the prioritized therapeutic areas. The position as the program manager you play a key role in latams omnichannel customer engagement transformation to drive customer centricity and create seamless customer experiences. You will be a strategic partner responsible for enabling the execution and delivery of the outcomes of the new latam omnichannel customer engagement model, leading the operationalization of objectives for the region, setting the cross-Latam governance, driving with cadence all program management activities related to cx, digital customer engagement and data, analytics & insights across therapeutic areas (tas) and monitoring performance, in order to achieve the envisioned business and customer outcomes. You will be directly reporting to the head, cx & omnichannel engagement and work closely with the business and customer excellence lead to measure and increase internal effectiveness and success of the new model, driving the region towards a data-Driven culture and aiming to create seamless customer experiences to differentiate roches medicines and ultimately drive business impact. In your role as a program manager, you will be leading a team of scrum masters who will directly work with local teams and enable them to deliver against the omnichannel roadmap. You will also support the region to realize its objectives related to the new omnichannel engagement model, by managing and governing overarching process flows with the global organization and global programs and products, prioritizing goals, removing roadblocks, sharing knowledge and ensuring continued momentum. Key responsibilities strategic agility ability to thrive in ambiguity with sound decision-Making skills to effectively prioritize and navigate interdependencies across the latam region and with global embrace enterprise and portfolio mindsets with an unwavering focus on customer impact of the new omnichannel customer engagement model demonstrate flexibility and willingness to adapt and change approach to project management and/or course of action in response to business needs regularly update plans to reflect changing circumstances capability to transform analytics and insights into actionable, forward-Thinking strategies excellent healthcare landscape knowledge and business acumen link his/her responsibilities with the mission of dce&i and the whole roche organization focus on activities that provide the most value inspiring and influencing ability to effectively and courageously inspire, mobilize, and influence the organization without authority to support the vision of the head, cx & omnichannel engagement on the new customer engagement model skilled at managing and influencing peers across all levels of the organization guide latam network leads to plan their outcomes objectives based on the vision of the new customer engagement model and the overarching outcomes set by the head, cx & omnichannel engagement ongoing investment in developing self and others with an aim to enable others to achieve their potential, deliver ambitious goals or achieve excellence skilled in coaching and mentoring people able to recognize team members strengths and growth opportunities as well as provide constructive feedback project management & operational excellence lead the team of scrum masters to support affiliates in finding an efficient and sustainable pace to implement the omnichannel strategies in the latam region proactively gain and apply knowledge of fundamental project/operations management processes, methodologies and tools to produce high quality and timely deliverables design and oversee operational processes across latam and with global to power the implementation of the new latam omnichannel customer engagement model and the omnichannel strategy across therapeutic areas set up the cross-Latam governance model to drive regional strategic decision making for the implementation of the new omnichannel customer engagement model ability to make key decisions around thoughtful tradeoffs in matching resources with opportunities across the latam network planning skills: from meta to micro ability to think broadly to manage detail sound decision making skills to effectively prioritize, understand interdependencies, remove impediments, manage risks and adapt based on audience or business needs resource stewardship use time and resources to create most impact across latam champion prudent and effective use of company resources to ensure organization is driving maximum impact with activities and operational spend the capability to create and deliver meeting and communication plans, statements of work, estimates, timelines, resource plans, briefs, and summaries is critical the capability to find ways to do all that you need to do as well and as efficiently as possible is paramount fluency in agile methodology and new ways of working teamwork & collaboration lengthy track-Record of teamwork and collaboration skills creating and leveraging a large personal network across the organization to understand business needs and effectively contribute or deploy resources capability to understand formal and informal organizational structures ability to create an atmosphere of openness and trust shares best practices and lessons learned offers support and encouragement partner with the customer and business excellence lead to set up a measurement plan for overall model success and effectiveness for all areas channels, content, data analytics & insights) against the defined business outcomes and provide strategic recommendations to latam omnichannel leadership and the let work directly with procurement to input on vendors in the digital, cx and data and insights space to set a vendor catalog and coordinate vendor procurement across affiliates for market research and studies) to create regional budget efficiencies communication strong written and verbal communication skills significant senior level executive presence listens well, is open to feedback and can be depended on for truthfulness & transparency whats in it for you? This is a key people leadership role to enable roches new omnichannel customer engagement vision aiming to create successful and seamless customer experiences and ultimately drive business outcomes if you thrive in experiences of creating and inspiring people to achieve more than they would in traditional working versus agile and new ways of working you will thrive in this environment you will have the opportunity to lead a team of scrum masters and work directly with senior leadership at the global and network level to ensure the success of latams new operating model role interfaces as the program manager, you will interact with the following: digital customer engagement & insights - Latamhead, cx & omnichannel engagementomnichannel outcomes leadsbusiness & customer excellence leaddata governance & analytics leadorganizational change management leadcustomer insights leadomnichannel cx chapter leadsanalytics & insights partner globalisquad networkglobal lt - Program performance and change management other latam roles & functionslegal and compliancefinancepeople & culturevendor management & procurement (rss/it) experience & qualifications education bachelors degree (scientific, digital, economic or business degree). An advanced degree in life sciences and/ or mba is a plus professional experience minimum 5+ years of experience with digital strategy realization and/or projects in the digital customer, omnichannel field, preferably in the healthcare industry. 8-10 years of relevant experience is preferred 5+ years of experience in a program manager role in the tech, it and /or pharma space strong business partnering skills and the ability to quickly learn new business domains the ability to transform / break down business insights into feasible solutions / manageable tasks excellent organizational skills, and the ability to work in an evolving landscape with high levels of ambiguity, enabling a diverse group of partners to reach a common goal outstanding project and stakeholder management skills, interpersonal and organizational skills, as well as the ability to handle multiple projects, priorities and stakeholders simultaneously experienced in technology-Driven business transformation projects and commercial ecosystems, ideally with deployment experience in an international setting intellectual curiosity and integrity, with a passion to bring value-Adding technology and tools to the business languages fluent in english and spanish (oral & written) is essential skills & competencies competencies visionary: you define what success looks like in the new omnichannel customer engagement model and clearly communicate it to various stakeholder groups and teams to drive implementation, ultimately solving business challenges and exceeding customer expectations architect: you orchestrate people, structures and processes to make bold decisions and accelerate the migration to the new omnichannel engagement model to deliver exceptional customer experience catalyst: you have an entrepreneurial spirit, providing solutions and removing roadblocks to act quickly upon evolving omnichannel business and customer needs coach: you motivate teams to foster lean-Agile ways of working, mindset and practices across the latam region and help to champion and develop digital excellence initiatives in addition, the following skills will make you successful in your position and career development at roche: collaborative network ways of working coaching learning agility outcomes based planning systems thinking customer centricity deep listening culture advocate insight generation (human) omnichannel strategy safe knowledge/certification agile experience and certification #dceilatamjobs.
Cód. 9983344
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