In this role you will serve as a site lead for our newly established sao paulo location, managing local team members and partnering with stakeholders on regional support strategy. As the site lead youll have additional responsibilities to ensure people agenda commitments are met through support beyond regional responsibilitiesprovide oversight of local resources that perform service and operational activities, ensuring allocated work is completed and managed appropriately, meeting and exceeding key performance indicators (kpis).Own team readiness, ensuring departmental policies, procedures, and other reference resources are well maintained and up to service improvements and lead projects that enhance the client experience, reducing friction while promoting digital tools serve as an escalation point of contact and incident manager for critical client issues or platform outages, interfacing directly with clients as j.P. Morgan as employer of choice in local markets and influence the recruitment process to ensure appropriate sensitivity to and awareness of emerging market hiring trendsshare information and raise awareness of global, regional and local initiatives through updates from senior leadership understand and actively manage location-Level financial performance, cost effectiveness and efficiencyrequired qualifications, skills and capabilitiesfluency in english (oral and written)5 or more years of people management, and relevant work experience in client oral and written communication skills, with a proven ability to communicate and interact with senior level organizational skills, deadline-Oriented, and ability to successfully multi-Task and prioritize across tactical and strategic initiativesable to analyze, interpret, and create visualizations in order to report data in various formats to meet client and stakeholder to lead and influence as part of a global team, cultivating relationships with business partners in order to achieve business strong leadership and interpersonal skills, with proven ability to mentor and coach team members to further qualifications, skills and capabilitieslocal and regional regulatory environment familiaritystrong risk and controls acumencash management and treasury services experiencefluency in spanish is a plus.
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