Job description: About rosewood são paulo Marking the launch of the ultra-Luxury rosewood hotels & resorts brand in south america, rosewood são paulo will occupy a building already considered iconic among the citys new buildings. Strategically located in the avenida paulista area, just steps away from several of são paulos most famous attractions, the hotel will be in the heart of cidade matarazzo, a complex of elegant buildings dating back to the early 20th century, which will also feature luxury shops and an entertainment and arts center. The development will redefine the landscape in the av. Paulista region and set a new standard for luxury hospitality in são by renowned international icons, including pritzker award-Winning architect jean nouvel, interior designer philippe starck and a selection of renowned brazilian artists, rosewood são paulo will reflect brazils energy and cultural heritage through architecture and design inspired by local history and cultural heritage. Also occupying the tower building that will be called edifício mata atlântica, with an impressive vertical garden, the hotels 150 rooms and 124 suites will feature a sophisticated fusion of old and new, lush vertical gardens and refined and authentically local furnishings. Six restaurants and bars, including an elegant area overlooking the hotels lush gardens, will welcome visitors and locals to a truly innovative dining experience. The facilities will include two swimming pools - One on the roof of the former maternity ward and the other situated within the hotels gardens, and facilities at asaya, the rosewood chains most brand new wellness concept.. Hotel guests will also benefit from a complete music studio, cinema, theater and arts exhibition rosewood hotels and resorts is not just about joining a company, its about joining a culture. We create enriching environments where we are inspired to look at life as a living canvas of unlimited possibilities. We invite you to explore and discover a new journey with rosewood. The foundation of rosewood hotels and resorts is its commitment to relationship hospitality - A belief that true hospitality springs from cultivating and building strong and lasting relationships with other associates, guests, partners and the communities in which its hotels operate. In doing so, rosewood hotel group strives to become the industry leader in delivering the true meaning of to: managing directorKey responsibilitiesResponsible for supervising the proper operation of the spa, health club and recreation in order to achieve maximum satisfaction of the :- Project and maintain acceptable payroll commitment._- Use financial plans for spotting trends, measuring productivity and monitoring progress._- Control ongoing service and product margin analysis to ensure profitability._- Implement opportunities for managing operational costs and boosting the bottom line_- Develop procedures for accurate inventory control and monitoring._- Implement full spa product and service purchasing standards and ensure compliance._- Administer staff and client scheduling for maximum revenue generation and profitability._- Develop spa marketing strategy and ensure a consistent image is being portrayed._- Be proactive in developing publicity opportunities and effectively dealing with media._- Develop and maintain gracious and efficient front desk procedures._- Maintain and update all necessary internal and external guests signage._- Create ongoing in house promotions and activities to stimulate sales, staff and customers._- Guide business decisions by staying on top of spa industry trends._- Maintain a strong menu of services with both exceptional artistic and aesthetic value._- Consistently develop and grow retail sales through training, tools and demonstration._- Ensure spa is always staged for maximum buyer impact._- Anticipate, identify and ensure customer needs are being met in the best possible way._- Monitor customer satisfaction with market metris results survey._- Develop and deliver credible, competitive, value-Plus service to the customer._- Guide staff to become self-Sufficient._- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations_- Uphold gracious front desk procedures in the booking and handling of customers._- Maintain fresh, effective programs to consistently retain and grow customer base._- Develop and maintain compensation guidelines for customer complaints handling._- Maintain an up to date version of the spa procedure manual ad ensure compliance._- Develop and maintain spa literature, documentation and process handling requirements._- Attend management meetings and convey all relevant information throughout the spa._- Hold regular staff meeting to keep staff up to date on all aspects of the spas operation._- Ensure equipment.
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