The role at soho house, thehead of membershipwill be responsible for driving the opening membership recruitment in são paulo ensuring we have dynamic, diverse and creative opening community in são paulo and the latam market as a whole. Once the house has opened, this role will be responsible for day-To-Day member recruitment and retention, including overseeing all aspects of the member experiences, including house events, and member operations. They will directly oversee the local teams consisting of membership and events, leading them to deliver the best possible experience for members in the houses, as well as across our digital platforms. A successful head of membership knows that partnership and collaboration across multiple departments within the houses is crucial to create the engaging, friendly experience our creative members enjoy. The head of membership is responsible for gathering feedback about club developments, levels of service and facilities and developing appropriate responses to ensure a consistently high-Quality experience for members. They are also responsible for working in collaboration with the communications manager for são paulo and director of communications, latin america. The head of membership will report to the membership director, and work closely with the houses general manager and director of communications and events to ensure we recruit creative, quality members and keep the special atmosphere in our houses that soho house is well known for. Main duties pre-Opening outreach membership responsibilities, including interacting and participating at creative events across the city. Responsible for the creation, management and delivery of the house membership launch plan, overseeing all aspects of events, committee, creative. Collaborate with communications manager and director on all communications manage membership and events managers to create a high-Quality experience for all the members within the house responsible for driving membership acquisition, retention and the member and guest experience, including ideating and hosting member events appropriate for soho house são paulo ensure a seamless transition for cwh members to house members, including clear regular communications. Work with the membership team to create a cohesive creative environment under the centralized vision of the general manager of the house. Build and maintain the committee for the house, ensure members are productive in generating appropriate member applications and attending events and committee meetings partner with the general manager to meet annual membership targets on member retention and recruitment engage in the local creative scene, attending events, parties, launches etc. To develop contacts, network and build awareness about the house, its facilities, your role and how new contacts might join soho house collaborate on content initiatives with regional team for social and web for major soho house events, both on and off site, play a central role in putting together the guest list(s), ensuring members and vips get access, as applicable. When appropriate, facilitate access to the house for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests create competencies for the membership team as well as identifying any gaps and developments for any training needs work across all cross-Functional teams (operations, design, content, creative, digital, events, partnerships and people & development teams) to deliver the houses objectives write rotas for all direct reports to ensure there is full support on the floor across the houses during key times participate in weekly head of department meetings for the site maintain a constant presence in the house, acting as the face of the house to members lead or oversee all new member introductions to the house to ensure members understand benefits, rules and opportunities. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose play an active part in the creation and implementation of the members events program, helping to ensure that events are well planned (by the events manager) and communicated (by the content manager) requirements minimum of 5+ years of experience as a respected leader and leading a large team excellent written and verbal communication skills excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively energetic, flexible, collaborative and proactive a team leader who can positively and productively tackle strategic initiatives and immediate business needs, as well as connect with the local creative community ability to assess how to communicate with members marketing or communications background, pr people an essential part of the job is being available on a flexible schedule and being willing to work outside office hours. For example, nights, weekends and holidays (as needed and when applicable). Benefits soho house offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-Level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Discounts at soho house globally, as well as soho home and cowshed every house membership enhanced pension scheme private health and dental care cookhouse & house tonic: our cookhouse & house tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Team events: from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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