If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the cloudwalk:we are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical build and learn, fast, and we want the hackers, the artists, the crafters - Join the wolfpack!How we work:our customers play a central role in everything we do, and they have the power to redirect our entire chain of operations at any moment. At cloudwalk, we believe in decentralization as a sustainable way for us to reinvent traditional work models, connecting an all-Online high-Performance team around the world. We are agile in learning from our mistakes and finding the best solutions. We are motivated to change the world for the better, which drives us you want to join the revolution of the payments industry and impact the lives of millions, reach out to us, and help to build the face of a new economy!Some of the challenges of the community team you will help to solve:our customers are our reason to exist. Therefore, community management is one of the priorities at cloudwalk. By understanding the customers needs and behaviors, we are able to develop narratives and create intuitive, technological, and outstanding solutions that change peoples lives. We aim to face complex challenges that inspire us to craft fantastic and exceptional experiences, that read the minds of our customers and go beyond their expectations. Our goal is to build a consistent relationship with our growing community that feels empowered by us and finds place at the center of our the role:we are looking for a community manager & social media analyst to join our brand team. We are a team of storytellers responsible for building infinitepay brand and tone. We act as a creative force developing the strategic vision, brand narrative and brand voice. As a community manager, you will help us expand infinitepay community by executing best-In-Class scaled communications strategy across social media channels, moderating the community on the front lines and actively engaging, supporting and increasing the quality of interactions with customers. Additionally, youll be responsible for delivering reports, learnings and insights aiming to drive sustained growth, a better understanding of our customer, and helping us improve how we connect with our community on several youll be doing:develop and manage the programming and interaction strategy for our social platformslead the community management across social platforms on a daily basiscollaborate with brand, editorial & content teams to ideate, develop, execute and upload original content ideas for social platformsinteract with fans and followers to build relationships with the community and encourage engagementperform social media listening tasks to inform the content agenda, keep up to date with trends and flag up relevant conversationpartner with our cse team to share learnings, improve quality of interactions and ensure a consistent tone of voicerecognize and support brand advocates and viral distributors among usersempower external communities, actively reaching out, meeting and building strong relationships with community influencerskeep track of metrics and important data, developing analysis and reports with insights on a regular basis ensuring the success of the communityunderstand social media tools, community building trends, and best practices for all supported platforms & emerging new onesbe the voice of our community back to internal teams, advocating for changes to address critical feedback and improve customer experience on infinitepaywhat you need to succeed:at least 2 years of relevant community managing experience and/or social media a relevant degree of journalist, communications, marketing, or equivalent practical experience with proof of community managing written and oral communication skills in both portuguese and englishextensive experience with social networks and internet toolshighly collaborative and working in a highly fast-Paced, sometimes chaotic environment that requires flexibility and a startup but not a must:experience with payments/financial sectorsexperience either running a fansite or participating in an online communityforum moderation experience we are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and and inclusionwe believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each cloudwalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.
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