The services regional business manager for cloud and service provider (c&sp) segment is responsible for working with the regional c&sp segment team to identify and close new opportunities for attached i&c services, and with fs country teams to ensure that life cycle services are proposed and sold to data center operators. The primary areas of customer focus are with strategic accounts (sas), multi-Country target accounts (mctas), and country target accounts (ctas) that are emerging in the region. The regional bm will also be working with country teams to support them in the execution of amsp initiatives to improve our customer intimacy and their satisfaction by improving ib tracking, increasing assets-Under-Contract, consulting support, and proposing new services innovations that decrease the tco of their electrical management :- For assigned region, develop field service business 3-Year plan and current year action plan with c&sp regional leadership and specific c&sp account managers, and country fs v2 management- Monitors execution of annual plan and reports to c&sp stakeholders success and challenges- Makes annual evaluation of customer profile to ensure focus is on highest value customers for services- Ensures the quality and accuracy of bfo and ib intel- Engages directly with customers to understand asset life cycle needs and creates service plan opex strategy for maintenance and modernization of critical electrical infrastructures- Engages directly with customers to understand capex investments and opportunities for installation, commissioning and testing (ic&t) services. Engages with schneider execution centers to attach ic&t services. Participates in cpp stage gate reviews to bring customer expectations- Uses account management skills and tools to identify and build strong relationships with decision makers, influence and executives at assigned customers. Uses relationships to drive preference for schneider services- Works with country v on local site coverage plans including ib tracking and contract development. Shares upstream customer information on investments, local influencers/decision makers- Animates community of country v to share best practices, replicate wins and provide account leadership- Works to develop, directly and through networks of v1 and fsv a qualified pipeline of opportunities, and then drives to convert into service business orders. Manages the bfo dashboards and related tableau reports- The regional service business manager is responsible for the services bfo quality for assigned customers and/or region- In collaboration with digital services team, promote digital offers and discover opportunities for pilot- Collaborates with gfs global services operations (gso) team to develop and close multi country tenders- Acts as voice of customer (voc) to bring segment and customer needs to services lobs. Brings competitive insight to service division- Working with legal business partners, lead commercial and contractual negotiations with customer for centralized agreements (framework, t&cs, master service agreements) across multiple :- Bachelors degree engineering and/or business- Preferred university master degree (engineering and/or business)- English fluency is mandatory- Spanish fluency is a must- Solid experience in services sales or marketing- Solid experience in customer interfacing roles preferably in multi country role- Prior experience with cloud and service provider market - Knowledge of the c&sp segment dynamics is a plus- Capability to understand, influence & convince customers and internal stakeholders in an complex, fast moving set up- Aptitude stand time pressure and stress while keeping high performance level- Ability to develop and manage customer relationships at the senior leadership and influence levels- Leadership in the use of digital tools (bfo, account cockpit, teams) for personal efficiency and more customer engagement- Change management location : br-Sp-JurubatubaSchedule : full-TimeUnposting date : jan 31, 2023, 5:59:00 pm.
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