Overview with over 17,000 employees worldwide, the microsoft customer experience & success (ce&s) organization is responsible for the strategy, design, and implementation of microsofts end-To-End customer experience. Come join ce&s and help us build a future where customers come to us not only because we provide industry-Leading products and services, but also because we provide a differentiated and connected customer experience. As a customer success account manager (csam), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our customer success contracts and orchestration of cross-Functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50%/ from home. Portuguese fluently. English fluently. Qualifications must have at least 3 years of relevant work experience within customer industry. Bachelors degree in engineering, information technology, business or related field and 4+ year(s) work or internship experience in solution delivery, practice management, customer-Facing consulting, or portfolio management experience or equivalent experience ormasters degree in engineering, it, business or related field and 3+ years solution delivery, practice management, customer-Facing consulting, or portfolio management experience. Must be able to communicate in portuguese and english fluently. Responsibilities customer relationship management you will nuture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance. Account planning you will partner with account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customers objectives and microsofts goals. Opportunity and pursuit management you will bring forward customer insights to sellers to support them in identifying and producing opportunities. Consumption and delivery execution you will lead the delivery of microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals. Technical skilling you will build technical competency that supports customer advice, connecting their business goals to microsoft solutions benefits/perks listed below may vary depending on the nature of your employment with microsoft and the country where you leading healthcareeducational resourcesdiscounts on products and servicessavings and investmentsmaternity and paternity leavegenerous time awaygiving programsopportunities to network and connect.
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