In this role you will serve as a site lead for our newly established sao paulo location, managing local team members and partnering with stakeholders on regional support strategy. As the site lead youll have additional responsibilities to ensure people agenda commitments are met through support beyond regional responsibilities. Job responsibilities provide oversight of local resources that perform service and operational activities, ensuring allocated work is completed and managed appropriately, meeting and exceeding key performance indicators (kpis). Own team readiness, ensuring departmental policies, procedures, and other reference resources are well maintained and up to date. Guide service improvements and lead projects that enhance the client experience, reducing friction while promoting digital tools serve as an escalation point of contact and incident manager for critical client issues or platform outages, interfacing directly with clients as needed. Promote j.P. Morgan as employer of choice in local markets and influence the recruitment process to ensure appropriate sensitivity to and awareness of emerging market hiring trends share information and raise awareness of global, regional and local initiatives through updates from senior leadership understand and actively manage location-Level financial performance, cost effectiveness and efficiency required qualifications, skills and capabilities fluency in english (oral and written) 5 or more years of people management, and relevant work experience in client support. Strong oral and written communication skills, with a proven ability to communicate and interact with senior level management. Proven organizational skills, deadline-Oriented, and ability to successfully multi-Task and prioritize across tactical and strategic initiatives able to analyze, interpret, and create visualizations in order to report data in various formats to meet client and stakeholder needs. Ability to lead and influence as part of a global team, cultivating relationships with business partners in order to achieve business goals. Demonstrating strong leadership and interpersonal skills, with proven ability to mentor and coach team members to further development. Preferred qualifications, skills and capabilities local and regional regulatory environment familiarity strong risk and controls acumen cash management and treasury services experience fluency in spanish is a plus.
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