Roles and responsibilities - Portfolio customer relationship ownership, operational excellence ownership, & team leadership for assigned area- Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.- Being able to influence a matrix organization that delivers results in terms of logistics, on time delivery of parts, repairs and services, project management, billing, cash collections.- May lead functional teams or projects with mínimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others options on particular topics. May guide others to consider a different point of view.- Strong people leader that can coach and develop the qualifications- For roles outside of the usa- This role requires significant experience in the services & service director. Knowledge level is comparable to a masters degree from an accredited university or college ( or a high school diploma with relevant experience).- Role is based in characteristics- Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management to comply with us immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the usa. For roles outside of the usa, to ensure compliance with applicable legislation, the jds should focus on the substantive level of experience required for the role and a minimum number of years should not be information:relocation assistance provided:noli-Remote - This is a remote position.
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