Customer support team is a high-Profile team, working in an ever-Growing business environment, with great visibility to our customers, directing industrial players in the national power and energy business. Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of service contracts Define common strategy in customer relationship management (aligned with area supervisor) Assist the commercial department in the negotiation of new service contracts, amendments and service quotations. Assist with answering contractual questions from customers, sales department and area supervisors Deal with technical open cases resolution process (proactive communication, regular meetings, close collaboration with product support dpt., etc.) Control project billing plan including adequate invoicing of variables, bonus and penalties Ensure correct information in sap and sales force related to the contract. Responsible for contract availability monthly monitoring and negotiation with customer related to production period. Maintain monthly reports deliveries to customers Prepare project monthly reports and present it to the board. Qualifications Engineer or business administration graduation At least 5 years of experience in a customer-Facing position (e.G. Sales, project management, contract management, particularly with large complex customers), ideally within the energy market Good business sense and good economical understanding of contracts Contract and project management knowledge. Language skills: portuguese and english fluent, spanish desired Wind turbine, energy or aircrfat industry experience would be considered competencies Engineer or business administration graduation At least 5 years of experience in a customer-Facing position (e.G. Sales, project management, contract management, particularly with large complex customers), ideally within the energy market Good business sense and good economical understanding of contracts Contract and project management knowledge. Language skills: portuguese and english fluent, spanish desired Wind turbine, energy or aircrfat industry experience would be considered what we offer required life at vestas is many things - Exciting, rewarding and fun. There is a can-Do, innovative spirit, which inspires us to keep testing the boundaries commercially as well as technologically. Vestas offers a world of opportunities. You will meet people with a broad range of skills, from a variety of cultures. We are committed to make sure that all current and future vestas employees are guaranteed equal opportunities regardless of social identity. Everyone must feel safe, valued, and know that their voice is heard. You will have access to high-Level training in a major growth industry and a range of career paths. We approach your development through a combination of education (classroom or shop-Floor modules), experience (learning from colleagues in live work environments) and exposure (to new technologies, processes and ways of thinking). We always look to the future, so your development includes not only practical training essential for fulfilling your own role, but also the more strategic skills necessary for operating as part of a truly global company.
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