Overview senior collection analyst as senior collection analyst, you will proactively work and support the invoice to cash process meaning that this position acts as the point of contact for all matters which relate to customer debt and billing. The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with credit management best practice. Working closely with customers at a regional level the role ensures customer debt for the region is kept at or below corporate target levels. It also contributes to the overall satisfaction of the customers with the billing deliverables. The world is changing. Are you ready to define with future of travel with us? What you will do To execute all debt collection activity for an assigned portfolio of customers in a dedicated region. To act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing To pro-Actively contact customers regarding due payments and be responsible for prompt & accurate allocation of all customer payments received against outstanding invoices. To reconcile & agree disputes over sita and customer invoice data. To carry out any required reconciliations of historical debts. To work collaboratively with other sita teams to resolve issues affecting cash collection / revenue recognition or raise issues which may impact on customer satisfaction. In particular to ensure that any problems which impact billing (e.G. Contract, service delivery, invoicing, or tax issues) are addressed promptly with the necessary parties to support resolution. To build relationships with customers to enable agreement of customer re-Payment plans. To monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-Payment, in line with sitas agreed disconnection procedure and in accordance with sita credit control escalation policy. To address customer satisfaction issues in the billing and payment areas. To undertake, when necessary, any training with customers on sitas invoices, payment best practices, and any other billing content and tools. Responsible to develop action plans after customers surveys (e.G. Cff feedback on billing) or complaints (including escalations to corporate level, e.G. Orange or red alerts). To record and anticipate the business requirements of the customers and work on proposing solutions. To update any administrative data relating to customers (mailing address, payment method parameters, etc) in the customer referential (e.G. Cms). Additionally, to update the status of the customers account to reflect the current escalation process. To keep data up-To-Date for the production of any debt, billing or customer satisfaction reports. To participate, when required, to any regional cash or billing calls or meetings. To act as a billing and payment process know-How point of contact for the regions and business units. To this effect, to keep her/his knowledge of sitas products and services, billing and payment processes up to date, and to attend all training that is necessary to maintain her/his know-How. Qualifications who you are Prior 2+ years in billing debt collection or customer service. International debt collection or customer billing experience is an advantage. Fluent in english. Intermediate spanish and portuguese. Advanced user of ms excel to manipulate & consolidate debtor or billing data. Knowledge of business objects reporting. Good understanding of products services and tariffs. Ability to work within a high pressure environment with stretching targets. Proven customer service skills. Strong relationship management skills and able to work across culturally diverse teams. Bachelors degree in business or economics is required. Working towards a related professional certification. What we offer sitas workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues whove been working here for decades collaborate with those just out of college and early in their careers. Sita is a place of change and constant improvement, where were always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. And we offer all the good stuff youd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning. Welcome to sita sita is the worlds leading specialist in air transport communications and information technology. We dont just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities? In case of issues with uploading your cv or accessing the application system, please contact (Email Confidencial) on your newsfeed software powered by icims.
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