Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Main responsibilities collaborate with sales team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to scope, deployment approach, timeline and deliverables provide support in answering technical aspects of customers rfp, related to professional services gather and assess customer requirements and position the appropriate services offering for each opportunity and quote accordingly lead technical solution design for new ps offers and customers use cases which translate customer objectives into delivery engagements write the professional services custom statements of work and standard offerings and gather required documentation to convert it into delivery engagements negotiate the terms and conditions of the service engagements with sales and customers position professional services value to internal and external customers during the pre-Sales phase, maintain contact and communication with all team members, account manager and other participants to ensure conformance with requirements of each project(s) and client user expectations follow-Up with delivery consultant to upsell services to customer implement strong program management practices (change requests, issue management, risk management and decision tracking), client implementation methodologies and management best practices use sfdc for opportunity management and reporting to ensure opportunity slas are met, pos are processed and resources are assigned and customer start dates are agreed on identify areas for process improvement and contributes to process improvement participate in planning and kick off calls with customers when required. Requirements b.S. Degree in computer science, software engineering, cybersecurity or equivalent preferred relevant experience in professional services, pre-Sales or customer support operations, ideally it/cyber security ability to understand the business requirements and convert them into solution designs significant practical experience in managing technical solutions and services engagements solid background in cryptography and experience in networking and network security protocols solid background in identity and access management solid knowledge of information security principles and practices strong ability to document requirements and to scope work capable of conforming to shifting priorities, demands and timelines - And reacts to customer scope adjustments and alterations promptly and efficiently experience with sfdc and professional services automation willing to implement the organizational vision in a continually evolving environment. #li-Onsite #li-Am2.
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