Job title: supply chain manager, s&rc latam philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better its not just what we do, its who we are. We are 80,000, wonderfully unique individuals, with two things in common: an unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions - The kind that make a real difference - When it matters world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thats why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-Being this role, you have the opportunity to make life betterLooking at the challenges the world is facing today philips purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, youll be working towards creating a better and fairer future for responsible for latam operations, your team will have end to end responsibility. Your team will be responsible for customer care, demand planning, logistics and warehousingYou are responsible for- Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost- Facilitate and execute demand planning and demand consolidation with relevant marketing and sales partners- The goal is to ensure on-Time and complete deliveries, from order entry through allocation to final delivery and possible returns.- Support in performance management using defined kpis/daily management and initiation of corrective measures (problem solving)- If necessary, escalation to the supply chain business partner- Solving problems with order processing in close cooperation with customer service, sales,, iwd- Discussion and resolution of delivery issues using the s&oe planner. If necessary, escalation to the supply chain business partner- Customer care - Calls and and order management from dmes and patient inquiries- The service and warranty repair bench- Monitors and corrects inventory levels at outside warehouses (3pl) and internally to ensure rotation and maximize working capital- Online e-Shop management to dmes as appropriateTo succeed in this role, youll need a customer-First attitude and the following- Requires a minimum of 2 years of related experience with a bachelors degree (business, engineering..)- Strong customer service skills.- Strong interpersonal skills with teams and customers- Ability to manage and influence others that are not direct reports- Strong confidence to work and influence upper level management- Languages: fluent english, spanish is a plus.- Effective communication, presentation, analytical & problem solving we work at philipsOur newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - Which for full-Time employees translates to an average of at least 3 days working from the office and up to 2 days from home - For our hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy hybrid working model is defined in 3 ways:- We believe in the importance of impactful collaboration:_ theres a certain energy when everyones in the same room that can heighten idea generation and creative friction needed for problem-Solving.- We embrace flexibility:_ choosing where, when, and how to work can vary according to task and team schedules. Flexibility isnt office or online, it means choosing the space that works best for you, your teams, and our customers on a case-By-Case basis.- We want to be at our best:_ the way we work, and our workspaces are designed to support our well-Being, offer career advancement opportunities, and enable us to be at our should you join philips?Working at philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on innovative, customer-First health technology solutions. Help us improve the health and well-Being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even our careers website to explore what its like working at philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.- #li-Ph1_.
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