Business analystqualificationsEnglish 80% mandatory cv em ingles degree in management information systems, computer science - Mandatorysix sigma green belt or black belt (as a plus)flexibility to work at the office and at in sao paulo (mandatory)technical and application knowledge -Mandatoryexperience of a crm (example: siebel, salesforce) and sapunderstanding of edi and api conceptsunderstanding of web, mobile, and iot conceptsexperience with the software delivery lifecycle (mandatory)experience5+ years business analysis experience not lessexperience within an it focussed roleexperience with waterfall, hybrid, and agile methodologiesproven success in improving the customer experienceexperience working within a matrix structureexperience working remotely with globally scattered users and teamsexperience influencing others with limited/no direct authorityuse facilitation skills to encourage participation from all attendeesinfluence others to drive decisions and actionsuse active listening skills to understand real issues/needs and build trustleverage negotiation and conflict management skills reach agreementsstrong analytical and critical thinkingability to put the pieces togetherinspire others to think creatively and identify innovative solutionsleverage holistic view of people, processes, and technologyuse a structured approach to problem solvingeffective communicationdemonstrate well prepared, stakeholder-Focused written communicationsadapt communication styles to the needs of the situation and the individual/audienceensure comprehension of new concepts (lead demos, trainings, informal communications)help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcomepresent complex concepts in understandable terms to all levels in the organizationcomfortable with change and ambiguityadapt to and embrace changing situations as an opportunity, rather than an obstacledemonstrate an ability to learn quickly and willinglyother key skillsfoster a collaborative working environmentleverage an understanding of the organization to identify the most effective means of implementing a changeposition purposeto understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and it managers to develop, implement and maintain solutions which deliver business value within agreed timelines and key performance indicators for this role are driven by the business operational goals, and related it business-Aligned goals, and cover the following categories of performance:metrics and kpis related to the effectiveness of the role (op)alignment of it programs and business strategic goalsquality of output (measured by customer and user satisfaction)quality of solutions proposed by the team (measured by success of solutions proposed)major/key accountabilitieselicits, analyzes, and documents requirements (business, functional, and non-Functional)works with key stakeholders to prioritize requirements most beneficial to the businessensures compliance with global it strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulationsreinforce the project goals and objectives to prevent scope creep/gold platingrecommends solution options which directly impact the success of a project or initiativeeffectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testableoversees the successful completion of user acceptance testing, tracking testing progress and defect resolutionchallenges/problem solvingworking with multiple geographies to deliver projects and productsrapidly absorbing new technical or business information and applying it effectivelynegotiating users to change behavior, adopting new tools and processesnavigating it capabilities and constraints whilst working to meet the business needsimplementation of communications strategy. Examples include risk escalation, incident management, lessons learned, team corrective actions, the collection and dissemination of relevant information appropriately.
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