Key goals of position: the role of fieldwork manager is ensuring fieldwork completion in time and budget and enhancing and maximizing the quality of fieldwork delivery for medimix market research fieldwork manager is in charge of all the sampling aspects and fieldwork management of all company projects. In his/her function, the fieldwork manager is bringing his/ her expertise on sampling and field management to ensure smooth data collection and timely / her main responsibilities are to manage the sampling activity on projects, so that we maintain both an optimal usage of supply channels from a cost/ efficiency and capacity perspectives as well as meeting our clients requirements in terms of quality and turnaround fieldwork manager assists the svp operations in developing and managing the different areas of the back office operations for the effective development and maintenance of medimix panel and contact database, as well as supporting customer service and call center role of the fieldwork manager also includes (but is not limited to):supporting the svp operations by generating kpis and reports on operations and panel and expanding medimix panel by building on the current database and keeping it up-To-Dateestablishing best practices in all fieldwork related with project managersmanaging field agencies and fieldwork coordinators information:below are key responsibilities of a fieldwork manager. The duties listed are not to be considered restrictive or complete and nothing should prevent the management to reassess them or make them evolve as requested by the panel counts, runs and confirms feasibility on assigned projects and provides fieldwork analysis on a project basisassesses and mitigates risk on fieldworkmanages and monitors fieldwork, assessing project field work requirements on a daily basis and recruiting and utilizes all appropriate channels based on guidelines to optimize our cost and to complete the projectsfocuses on the respondent experience keeping in mind our capacity: invitation design, proper incentive, survey experienceoversees support to panelists and management of panelist complainssupervises panel improvement (contacts / database search)looks for efficiencies/better working practices in all areas of the role. Works in automation of all fieldwork related systems and processes: launch, panel update, invitation process, operations manager with kpi reports of the panel, contact search and contact centers, launch activities, and supervise panelist loyalty campaignsensures the correct use of contact centers and contact search toolsutilizes outsourcing to fieldwork agencies as a last over survey issues reported by the contact centers and provides solutions so that the call center operations are not interrupteddevelops procedures and works with the operation team creating documentation to support operations activitiesfacilitates communications and cross training between brazil and philippines teams, or any other fieldwork team we might develop in the futureselects and monitors fieldwork agencies, ensuring data outside research vendors: negotiates pricing, collects cost estimates, coordinates and manage recruiting efforts for assigned research closely with project managers to ensure successful project executionneeds to respond to project management team request within 12 field service recommendations concerning best course of action to meet study timing parametersfield work quality control (including monitoring quota group fulfillment and interview monitoring for quality controlassesses training requirements of all full-Time staff under his / her jurisdictionprovides a weekly report of the fieldwork status.
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