Jobs for humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: refugee, neurodivergent, single parent, blind or low vision, deaf or hard of hearding, black, hispanic, asian, military veterans, the elderly, the lgbtq, and justice impacted individuals. If you identify with any of the following communities do not hesitate to name: fis global job description position type :full timetype of hire :experienced (relevant combo of work and education)education desired :bachelor of computer sciencetravel percentage :25 - 50%are you curious, motivated, and forward-Thinking? At fis youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all the team:we strive to provide merchants with best-In-Class payment products around the globe. We are passionate about our work and take a client-First approach to everything we do. We are located in several offices worldwide, and our latin america hub is são paulo, you will be doing:production support management (24x7)lead contacts with from internal support teams/partner areas, stakeholders, service providers and business implement and keep track of system alerts, monitoring dashboards and streamline comms when review thresholds and effectiveness of alerts and make changes to have all platform under constant and efficient incidents following global procedures but having a regional view on the impacts and comms flow to keep all stakeholders up to date with the impacts, actions, mitigations, fixes and root cause participation on all root cause fixes from incident reporting and comms metrics and / service managementselection, evaluation and management of vendorsservice delivery evaluation and invoice processingmanage effective communication and escalation processsla metrics and managementtechnical relationship with regional partnerscreate and maintain direct relationship with regional partners/service providerssync and align monitoring, support, incident and problem management processeskeep open and active communication channelsevaluate and track partners performancetrack production issues with partnersroot cause analysis and enhancements to avoid reoccurrence of issuesbe the technical focal point of escalation with partnerslead latam teams through internal and external audits: pci audits, lgpd, internal controls and regulatorstrack schedule and demands from auditsallocate and support team to deliver commitments and participate in eventsreview and evaluate observations and issues raised by audit processplan actions to solve and mitigate issuespartner with operations, products and development as platform owner, keeping security, resilience, reliability, performance under strong management and standardscapacity planning and overall monitoringidentify outlier behaviors and lead root cause analysis and resolution actionsmaster global policies and application to regional platformskeep track of actions to keep the environment up to date and compliant to policies and standardswork well with global teams in a global structure, but with regional knowledgemaster global processes related to infrastructure and production supportpartner with global teams and keep close relationshipshare and learn best practicesshare regional knowledge to achieve effective results for our businesscapex and opex processmanage budget process for latam infrastructurealign with global process, presenting latam needs and growth strategy to secure resources to support our businesstrack projects and activities related to expenditure and overall stakeholdersend user local supportmanage procurement process for laptops and devices for latam officesupport for end userssupport for mobile phonessupport for office connectivityoverall support for users in latam regionwork with procurement and adm to provide mobile phones and connection to latam userswhat you bring:broad knowledge of network design, configuration, operations and administration with strong leadership skillsbachelors degree in computer science or information systems or the equivalent combination of education, training, or work experienceknowledge of network technologies, i.E., routers, switches, load balancers, firewalls, network and routing protocols, dnsknowledge of basic it technologies, i.E., operating systems, network devices, software development and architectureknowledge of data network architectures, topologies, hardware, software, transmission and signaling links and protocolsexcellent customer service skills that build high levels of customer satisfaction for internal and external clientsexcellent verbal and written communication skills to technical and non-Technical audiences of various levels in the organization, e.G., executive, management, individual contributorswillingly shares relevant technical and/or industry knowledge and expertise to other resourcesexcellent decision-Making, problem-Solving, team and time management skillsis resourceful and proactive in gathering information and sharing ideasproven project management skillsbonus:experience in the acquiring business and in-Depth knowledge of acquiring processes and platformsexperience collaborating with virtual and global teamswhat we offer you:competitive salary and excellent bonus potential (upon entering a full sales executive role)attractive benefits including private medical cover, dental cover, and travel insurancea multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesa broad range of professional education and personal development possibilities fis is your final career step!A work environment built on collaboration, flexibility and respectprivacy statementfis is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how fis protects personal information online, please see the online privacy modelrecruitment at fis works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. Fis does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass.
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