Senior customer success manager - Sales solutions company descriptionlinkedin is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Were also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thats built on trust, care, inclusion, and fun where everyone can us to transform the way the world descriptionthis job is based in sao paulo, linkedin, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a linkedin office, depending on whats best for you and when it is important for your team to be for your dream job? At linkedin, we strive to help our employees find passion and purpose. Join us in changing the way the world linkedin sales solutions (lss)linkedins sales solutions team is dedicated to changing the world of sales withsales navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and summaryat linkedin, the customer success manager (csm) partners closely with relationship managers (rms) to ensure linkedin enterprise customers achieve a significant return on investment and feel successful with their linkedin sales solution. The csm serves as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing a customer success manager for sales solutions, you will ensure customer success by liaising with key stakeholders (c-Level executives, sales leaders, program managers) within our customer base to plan and drive large scale a consultative and prescriptive approach to our customers is crucial, acting as their trusted advisor and consistently showing the value and roi our solution can offer. Sales navigator is constantly evolving through integrations with crm, marketing automation, business intelligence, sales acceleration and web conferring applications, a core part of this role will be empowering our customers to activate these by showing how critical they are to help their business to thrive. Our main goal is to achieve our customers outcomes by turning the vision they hold for their business into a reality. You will be a product expert, delivering customer education via webinars and onsite trainings you will be a change management leader, helping your clients adopt modern selling best practices and you will be a core part of linkedins retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment in sales with the rms on assigned accounts to educate clients on the optimal way to implement a successful modern selling program using linkedins sales navigator platform, in order to drive overall customer adoption and successdevelop, execute and continuously review customer success plans to define shared goals, kpis, and align our linkedin sales solution to our customers organisational objectives, initiatives and strategiesact as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics reviewthink scale, encouraging clients toutiliseappropriate linkedin resources (i.E. Community forums, learning center, workshops, etc.) to increase their proficiency with sales navigator and with other modern selling features on the linkedin platformmitigate churn by tracking customer activity and creating custom plans for accounts at risk partner with rm on mitigation strategies including attendance at qbrs where necessaryproactively identify risk and deliver coaching/training to improveutilisationof low usage clientsmonitor customer engagement and health metrics in assigned accounts, analyse and develop strategies to increase usage i.E. Sales leadership educational sessions, best practices workshopdocument all communication with users and accounts accurately and in a timely manner via system tools (). Ensure that issues are escalated appropriately to appropriate internal departments and managementuse linkedin, client and other data to derive insights to drive greater client engagementbecome a client partner in maximizing the benefits of their investment with sales navigatormaintain a deep understanding of linkedin products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needstravel when required (approximately 25% of time)qualificationsbasic qualifications3+ years working in a customer success, account management and/or management consultancy roleba/bs or equivalent practical experiencefluency in portuguese, spanish and english is neededpreferred qualificationsstrong knowledge of the customer success industryability to establish and grow trusted relationships with internal stakeholders and clientsto allow you to be a trustedadvisor and consultant, andamodernselling industry presenting to large audiences e.G. Sales kickoffs, executive forumsexperience implementing change management best practices to drive product or process adoptionexperience driving large scale global deploymentsexperience developing & onsite training and webinars (including large remote audiences).Experience with saas pre and post-Sales customer managementexcellent organizational, project management, and time management skillsexperience analyzing data, trends and client information to identify product or service growth opportunitiesproficient in salesforce & microsoft office (outlook, excel, word and power point)excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come upsuggested skillstime managementcollaborationproblem solvingprioritizationadditional informationglobal data privacy notice for job candidatesplease follow this link to access the document that provides transparency around the way in which linkedin handles personal data of employees and job applicants: (Informação Confidencial) -Portal. Business analyst (bangkok based, relocation provided)senior demand generation manager - Mid market.
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