Job category :customer success group Job details: the customer success group (csg) account partner (ap) director sells the full portfolio of success cloud (professional services) offerings to designated accounts. The ap must be a problem solver with strong enterprise, commercial, and cross-Functional skills, demonstrate high energy, and have solid sales management experience. The ap is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their salesforce investment. This individual will encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers this will include pipeline generation and delivering sales presentations to c-Level clients. The primary measurement of success for this role will be yoy growth in overall services bookings and :- Exceed csg success cloud growth and bookings, ensure organizational health and customer happiness goals as a regional leader- Engage customers, especially c-Level, using a consultative selling approach that positions salesforce and yourself as a long-Term trusted advisor relationship- Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customers investment in the salesforce platform- Develop and lead a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver success cloud yoy revenue growth- Form a positive relationship with the license sales organization and regional alliances/partner organizations that are instrumental to success- Be a recognized role model for collaboration, leadership and overall business resultsAs an account partner director, you:- Are internally and externally recognized as business contributor, industry or product specialist.- Have a high level of knowledge of emerging business / industry trends, driven direction and product direction.- Settle best customer success approach based on general direction from senior management.- Work on sophisticated business issues and initiatives that require business or industry knowledge.- Act as an advisor on sophisticated issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors qualifications & skills:- 10+ years of consultative sales experience with a proven record of consistently exceeding quota- Of which, demonstrated ability selling and/or delivering professional services for a strategic consulting firm or large scale system integrator- Proven ability to develop and maintain c-Level relationships where you are recognized as a trusted advisor- Experience growing accounts with large and complex pursuits ($m+)- Highly collaborative and excels in a complex, matrixed environment- Great teammate with strong social skills- Ability to thrive in a fast-Paced, unexpected environmentexperience will be evaluated based on alignment to the core competencies for the role (e.G. Extracurricular leadership roles, military experience, volunteer work, etc.)at salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, benefits, and more. Learn more about equality at salesforce and explore our welcomes all!Leadership qualities:- Passion: passionate about customer success- Beginners mind: always learning, approaches each interaction with open mind, great listener and hands-On- Thought leader: strong point of view and executive presence. Confident, but not arrogant, great storyteller- Urgency: ability to move fast and drive business value and results- Ohana: embodies aloha culture: a team player that everyone enjoys working with and has a generous heart- Trust: trust the companys core values- Adaptable: excels in high levels of uncertainty and changeAccommodations:Posting statement:at salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about equality at salesforce and explore our inc. And are equal employment opportunity and affirmative action employers. Qualified applicants will receive cons.
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