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1 VAGA DE Desenvolvedor de Sistemas EM São Paulo / SP
Função/cargo da vaga:
Desenvolvedor de Sistemas
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
São Paulo / SP
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
Key responsibilities - Provide leadership with key metrics, forecasts and insights for post sales performance that drive critical business decisions- Centralize and analyze all data for customers. Create data-Driven metric dashboards for sales and customer success from initial onboarding and adoption to renewal- Conduct in-Depth analysis of the business and develop a deep understanding of the key value drivers to identify growth opportunities- Monitor, assess, and report on risk and other trends related to customer health- Use risk and opportunity insights to set market/account strategy- Drive cross-Functional definition and prioritization of cs policies, operational processes and strategic playbook- Own the training of cs processes and action plans for all customer facing teams to reduce friction in workflow and ensure successful customer handoffs between teams- Collaborate with cross-Functional leaders to ensure alignment to deliver customer first outcomes- Partnership with sales to drive evolution and enhancement of sales systems and processes. Partner with central operations team to identify opportunities to improve sales productivity- Maintain and configure cs tools for business processes and objectives (mainly gainsight, matini and salesforce)requirements:- 5+ years of experience in customer success, sales strategy or/and sales operations. Also interesting is a background in program management, finance, consulting, corporate strategy- 2+ years of experience in data science, analytics, and statistical modeling or relevant area. Experience with customer health data and salesforce will be a huge plus- Demonstrated ability and experience in business process design and improvement initiatives, automation of operational tasks, and prioritization of time for high business impact activities- Experience in planning, organizing, delivering business reviews, business improvements, performance scorecards, kpis.- Ability to manage multiple concurrent projects and drive initiatives in a cross-Functional environment. Ability to adjust on the fly to new demands with a sense of urgency.- Subject matter expertise in cs tools including gainsight, salesforce, G-Suite, and other saas tools.- Proficiency in sql required- Spanish is strongly desired#J-18808-Ljbffr#J-18808-Ljbffr #J-18808-Ljbffr.
Cód. 9870228
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