Who we are:bigid is a data intelligence platform for data privacy, security and governance. Were leading innovation in all things data: with new, modern, and ml-Driven solutions to age old problems - Helping customers drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their in new york city with a worldwide presence, we are building a global team with a passion for innovation and next-Gen technology. Bigid has been recognized for its data intelligence innovation as a world economic forum technology pioneer, named to the 2021 forbes cloud 100, #19 on the 2021 inc 5000 (the list of fastest growing private companies in america), and an rsa innovation sandbox bigid, our team is the foundation of our success. Join a people-Centric culture that is fast-Paced and rewarding: youll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and we seek:were looking for a customer success manager to build, retain, and grow our latam customers. In this role, you will work closely with bigid sales, services, support, and product teams to drive successful customer outcomes, quicker time to value, and higher adoption. You will play an integral role by being the voice of the customer within bigid and having a complete understanding of customer needs. This position will report to the senior manager, customer success and will be remote. Candidates should be based in são paulo, brazil with the ability to travel 10-25% of the time. What youll do:manage the customer relationship, risk, and revenuebuild trust and create meaningful relationships among champions and key executives within each accountbe the voice of the customer within bigid to advocate on behalf of customer issues and needsconduct executive business reviews with key stakeholders to align on goals, outcomes, and value realizationcollaborate with sales and services teams to drive renewal, cross-Sell and upsellidentify risk and execute a cross-Functional risk mitigation planidentify product improvements by remaining current on customer needs, industry trends, market activities, and competitorsshare our values of care-Do-Try-Shine!What youll bring:5+ years in customer success managing a portfolio of large enterprise accounts background in big data, privacy, data governance, or information security as either customer or vendorability to understand customer needs and provide appropriate best practicesproven track record of driving adoption and identifying/remediating risk to drive renewal, cross-Sell and upselldeep understanding of value drivers in recurring revenue business modelsfamiliarity with on-Premise and/or cloud data landscapeoutstanding interpersonal communication, customer relationship, and executive presentation skillsexcellent organization skills and ability to multitask in a fast-Paced startup environmentdemonstrated analytical and problem-Solving skills, particularly those that apply to a big data environmenttrilingual (spanish, portuguese, english) bs/ba degree(Informação Confidencial)in it for you?!Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and participation - Everyone shares in our successflexible work arrangementsother compulsory benefits based on country of residence our values:we look for people who embody our values - Care, do,try & - We care about our customers and each otherdo - We do what it takes to make a positive impacttry - We try our best and we dont give upshine - We shine and make it our mission to always stand outbigdiversity: were committed to creating a culture of inclusion, diversity, and equality across race, gender, sexuality, disability and neurodiversity where innovation and growth thrives, every voice is heard, and everybody belongs. Fonte: talent_dynamic-Ppcárea: outros / outros empregos.
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