Job description position: ally success manager location: são paulodate: type: partly remotedescriptionmission: make our company the best financing solution in the eyes of our allies, becoming a strategic partner to their businesses and delivering a spectacular ally experience while at the same time growing (like crazy!!!) our (12 months)built and lead successfully ally success team, with clear kpis, strong delivery, and outstanding culturelead the relationship with allies and activate 100% of the potential origination of the signed contractshave reached 10M usd of monthly gmv from the c. 1M usd of monthly gmv todayimplemented a scalable process to ramp-Up merchants gmv once they sign with us activation process that helps reach desired share-Of-Wallet in 60 days for physical stores and 2-3 weeks for ecommercesegmented allies according to our business and strategic needs, identifying commercial, product and service levels for each of themdesigned operation and team depending on the segmentation of allies and delivered differentiated and scalable service models to the different merchant segmentsestablished our brand as a top three payment method across our allies, and as a top 2 payment method for core allies achieved share-Of-Wallet of 15% for our top 50 merchantsdelivered a flawless ally experience, achieving 80+ nps and a strong referral network, partnering with ops (for customer service) and product (for enhancements to the ally experience)competenciesdeep knowledge of B2B commercial operations5+ years working in B2B commercial operationsextensive knowledge of building a success function in a B2B organization, leading all commercial activities after a client is acquiredexperience being accountable for company-Wide budget attainmentsextensive experience working in high-Growth B2B roles with tech related productworked 3+ years in startup or other high-Growth organization in B2B commercial rolestrack-Record of having grown a client portfolio from c. 10M gmv base to 10-20x that in 12-24 monthsstrong familiarity with identifying and moving sales funnel leversstrong familiarity with building and scaling segmented service models for a client basefamiliarity with scaling tech-Based product adoption must have basic tech understanding to be able to interact with product teamspecific experience in B2B clients life-Cycle managementexperience with client activation and implementation of processes that reduce ramp-Up time for clients and reduce leakage of clients that are acquired but never get to desired usageexperience creating activation programs that activate 200+ merchants each month in a scalable fashion (more than half of them w/o human interaction)track-Record of building commercial campaigns with clients to further deepen relationships once steady-State is reachedcapability of adjusting commercial conditions with clients when product benefits or competitive landscape changesbudgeting and forecasting rigorexperience building tight and ambitious budgets and striving in hitting them with month-Over-Month growth rates north of 20%capacity to identify and communicate early on problems or threats that can hinder budget attainmentability to implement contingency plans on the fly when budget attainment is at riskstrong leadership and team-Building capabilitieshas built and led a multi-Country team, starting from scratch and scaling to multi-Billion dollar yearly operationshas demonstrated followership through her career and has a track-Record of recruiting highly successful teamsbenefitsvale alimentaçãoestacionamentoodontológicoseguro de vida#J-18808-Ljbffr#J-18808-Ljbffr
#J-18808-Ljbffr.
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