Veolia is currently searching for a lam brilliant fulfillment program leader will demonstrate leadership in developing, communicating and aligning processes, functions and tools related to customer fulfillment and supply chain strategy.- Lead brilliant fulfillment programs - Improve customer fulfilment related supply chain processes, reduce transactional touchpoints, support digital improvement projects. Provide tactical and operational focus and direction to cross- Functional teams. Main focus area is: supply chain (customer service, planning, logistics) in latin america- Make data-Driven decisions. Perform root cause analysis, make recommendations for improvements and reinforce control processes.- Engage and partner with it in projects definition, execution and functional project management, driving development on target in cost and on time functional and end-User testing in sap, training materials, train end-Users and functional teams in process and system changes- Ensure integration with the global brilliant fulfillment organization and align latin american supply chain and commercial tools and processes with the global standard- Continually analyze flow of order to deliver cycle and implement effective actions that drive cost, service and cash- Drive team to sustain otc of 95%+ through operational rigor, process improvements, and system utilization and enhancementsrequirements:- Bachelors degree from an accredited university or college- 5 years minimum experience in customer care or supply chain- Proven experience in use of six sigma and/or lean methodologies- Minimum of 2 years of project management experience- Knowledge and/or digital project experience- Strong ms office or google workspace tools knowledge- Erp system experience- Planning, analytical and critical thinking skills- Strong oral and written communication skills in english and spanish- Strong customer and results oriented mindset- Ability to adapt to / drive change across functions and dynamic business environment from remotedesired traits:- Ability to map processes, identify gaps- Experience across lam (especially brazil and argentina) in process improvement and answering country-Specific requirements- Experience across multiple areas of supply chain (logistics, planning, etc)- Sap erp system advanced user in mm, sd modules- Knowledge of other erp tools- Knowledge of data visualisation tools- Prior experience in production planning and scheduling or logistics functions- Prior experience in customer care and working on digital transformations- Ability to communicate across all levels of the organization- Ability to foster a team environment and drive change- Strong interpersonal, negotiation and leadership skills- Knowledge of tableau and desire to learn to develop reports and analytics- At veolia water technologies & solutions, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. Were an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work arrangements._
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