Experienced it professional reporting to the senior regional & local it manager, specializing in health & benefits business areas. Proficient in understanding business needs, translating them into efficient tech solutions, and attending strategic meetings as a key partner. Skilled in managing implementation processes, ensuring compliance, offering technical support, and collaborating with global and local teams. Effective at resolving issues, maintaining project plans, and evaluating management reports for sla and project objective rolelink with the health & benefits business areas of the companies. Responsible for understanding the needs of the business, knowing their processes and strategies and therefore translate them into optimal and efficient technological the technological side (global and local resources), business indicators, needs and areas of opportunity, as well as objectives of each of the business strategic meetings as a strategic partner for the execution and fulfillment of the different organizational objectives. Develop all processes and tools for customer implementation all implementation requests and monitor/administer everyday workflow of all implementation processes and provide technical support to business teams. Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation all processes, establish all client configuration requirements and provide technical support to configurations with global & local system teams and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all with team to resolve all issues within required timeframe and recommend appropriate management information reports and ensure achievement of slas and/or project objectives and provide feedback to senior it requirementsrequired technical skills:completed higher education, preferably in fields such as computer science, computer engineering, systems analysis, or related in using the microsoft office platform, including microsoft project and writing, and/or conversational skills in the english technical skills:knowledge of sql with web-Oriented programming, such as html, css, javascript, apis, rest, of agile methodologies (scrum).Behavioral skills:respect for others, different cultures, beliefs, and life teamwork spirit, knowing when to ask for help and offering assistance when to organize oneself, prioritize tasks, and pay close attention to thinking about how to improve and innovate each oral and written communication attitude, especially when diagnosing and resolving and interpersonal relationship pride in ones work and being accountable for actions and proficiency in reading, writing, and/or conversing in the spanish languageworking model:hybrid in some situations, working from the office will be required, as well as meetings with clients and team opportunity employer
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