Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including atlassian, jersey mikes, nbcuniversal, shopify, and under armour, rely on amplitude to gain self-Service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
Amplitudes commitment to diversity equity & inclusion (dei): amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety, empathy, and human connectionthat will allow employees of all backgrounds to thrive.
About the role & team
The customer success team is responsible for building relationships with and driving long-Term value realization for amplitudes customers. As a senior customer success manager, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of enterprise accounts in sao paulo, brazil you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-First brands and more traditional companies looking to embrace a data-Driven future and have a significant impact on amplitudes customer success strategy. You enjoy working in a fast-Paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-Solving, and communication skills along with a passion for working with customers.
As a senior customer success manager, you will:
You will be our first cx hire in brazil and help us partner with our enterprise customers. It is an exciting career opportunity!
Partner with account executives to build growth strategies for your book of business and secure successful renewals and expansions
Identify and develop relationships with client executives that include vps, C-Suite officers, founders and ceos
Plan and deliver value-Based business reviews with customer executives
Regularly monitor your portfolios account health to discover opportunities to help customers realize maximum value from amplitude
Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with amplitude
Project-Manage the customer journey using internal and external resources as needed
Partner with our professional services team to ensure a successful onboarding process, answer ad-Hoc business/strategy questions, and share methodologies and insights
Leverage your amplitude product expertise along with customer use-Case knowledge to derive valuable insights
Youll be a great addition to the team if you have:
6+ years prior experience in a customer success/account management role
2+ years working with large enterprise saas customers
Proven ability to program-Manage software adoption within sophisticated enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
A customer-Focused mentality, along with passion and curiosity for our customers businesses and is needed to get to better business outcomes
Technical aptitude (i.E. The ability to learn and explain technical products and concepts) and business acumen (i.E. An understanding for revenue and growth drivers for enterprise organizations)
Fluent in english, portuguese and spanish
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