Overview with over 17,000 employees worldwide, the microsoft customer experience & success (ce&S) organization is responsible for the strategy, design, and implementation of microsofts end-To-End customer experience. Come join ce&S and help us build a future where customers come to us not only because we provide industry-Leading products and services, but also because we provide a differentiated and connected customer experience. Do you have a passion for microsoft technologies using best-In-Class tools created by microsoft? Are you looking for a role where you can interact directly with large enterprise customers to nurture long-Term trusted relationship, plan a portfolio of work to drive outcomes aligned with customers prioritized solutions and workloads globally using a breadth of technical knowledge and industry experience to identify a broad set of internal teams in highly complex or unique customer situations and ensure progress across solution areas. Do you want to join one of microsofts fastest growing businesses? If so, we are looking for you! Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications required/minimum qualifications bachelors degree in computer science, information technology, engineering, business, or related field and 7+ years experience in cloud/infrastructure technologies, information technology (it) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting o or equivalent experience. Business level fluency to read, write and speak english and portuguese additional or preferred qualifications bachelors degree in computer science, information technology, engineering, business, or related field and 12+ years experience in cloud/infrastructure technologies, information technology (it) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting o or masters degree in computer science, information technology, engineering, business, or related field and 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting o or equivalent experience. 6+ years experience working in a customer-Facing role (e.G., internal and/or external). 6+ years experience leading technical projects. Technical certification in cloud (e.G., microsoft sql + windows technologies, security certifications). Project management institute (pmi) or equivalent project management certification. Responsibilities - Build long-Term trusted relationships with senior customer decision makers, including their chief technology and information officers, and decision makers within the customers business units. - Proven leadership and executive presence in person. - Manage customer communication throughout critical incidents handling, especially toward C-Level executives. - Broad knowledge of the microsoft sql + windows technologies. - Demonstrate prior technical leadership to drive delivery teams for attending customer expectation about providing workaround and help customers solve their technical issues as quick as possible. - Effectively orchestrate and bridge the delivery through cross-Functional teams, providing operational guidance to the delivery teams. - Lead executive committee meeting with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda. - Provide detailed reviews of service disruptions, metrics, and risk management. - Ensure key workload environments remain operationally healthy. - Remove blockers through delivery chain such as engagement on the onboarding assessments to build the know-Me factor, proactive services, adoption of recommended practices and so on. - Drive change management to the customers team move from reactive to proactive approach. - Ensure root cause analysis findings and remediation plans are integrated into proactive support delivery projects. - Lead discussions with the customer operational teams to follow up progress of reactive incidents and proactive activities as well. - Assist and help the customer on addressing any technical delivery concerns/questions related to microsoft technologies and acts as customer single point of contact for any critical issue/escalation. - Support customer success account management team joining monthly service review meeting with the customer when necessary to provide progress update of technical ongoing activities. - Lead monthly steering committee meeting with the account team to monitor support experience and follow up the delivery progress, existing blockers, required actions and support needed. - Escalation and tracking of support cases. - Alignment with customer success account managers to define proactive activities agenda. - Attend and participate on environments scheduled changes when required by customer. - Other embody our and benefits/perks listed below may vary depending on the nature of your employment with microsoft and the country where you leading healthcareeducational resourcesdiscounts on products and servicessavings and investmentsmaternity and paternity leavegenerous time awaygiving programsopportunities to network and connect.
OUTRAS OPORTUNIDADES DE Desenvolvedor de Sistemas PARA VOCÊ!
PUBLICIDADES
Carregando, aguarde por favor...
Nós respeitamos a sua privacidade
Para otimizar sua experiência durante a navegação, fazemos uso de cookies.
Ao continuar no site, consideramos que você está de acordo com nossa
Política de Privacidade.
PROSSEGUIR
Aguarde, vamos preparar as informações para envio.
Preparando seu currículo.
Identificando os e-mails.
Realizando o envio.
, vimos aqui que faz tempo que você não atualiza seu currículo.
A última alteração foi em: .
Faça uma revisão para que os recrutadores acessem seu currículo já atualizado e receba convites para entrevistas!
Candidatura realizada com sucesso!
Para agilizar sua busca por empregos identificamos que são perfeitas para você.
Simplifique sua jornada e envie seu currículo automaticamente para estas vagas.
Muito bem, !
Seu currículo foi enviado para de em . Confira os detalhes no seu e-mail.
Agora, complete seu currículo para ter até 10x mais chances de visualização!
Esta vaga é de um site externo!
Esta vaga é de um site externo e você sairá do Trabalha Brasil.
Candidate-se em mais vagas para que mais empresas vejam seu currículo! 🚀
Preparando seu currículo.
