Job description we are looking for dynamic consultants to grow our information systems & digital team in sao paulo. Your experience, knowledge, and commitment will help us to face our clients will be supporting different projects through your expertise as service delivery main responsibilities:monitoring and managing desktop support, it services desk, and vip support functions to ensure optimal servicemaintaining high performance levels for service-Related processes, and implementing improvement activities wherever necessarytaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-Incident reviewsensuring that systems, procedures, and methodologies are in place to support outstanding service deliverydeveloping a deep understanding of projects to gain insights into the scope of service deliverytaking accountability for service delivery performance, meeting customer expectations, and driving future demandanalyzing third-Party as well as internal processes, and creating strategies for service delivery optimizationQualifications:at least 4 years of experience as service delivery managerproficiency in leading both physical and virtual teamsexperience in dealing with third-Party-Provided servicesoperational ability in a diverse, large-Scale environmentexceptional customer-Facing skillsexcellent verbal and written communication in english and portuguesewho are we?Amaris consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - This is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different business lines: information system & digital, telecom, life sciences and engineering. Were focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with call: our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!Interviews (the average number of interviews is 3 - The number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know amaris: our culture, our roots, our teams, and your career opportunities!Case study: depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-Solving scenario, look forward to meeting you!.
OUTRAS OPORTUNIDADES DE Desenvolvedor de Sistemas PARA VOCÊ!
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