Location: guarulhos, são paulo, brazil job id: br date posted:(Informação Confidencial)company name:hitachi energy ltdprofession (job category):customer service & contact center operationsjob schedule:full timeremote:noJob description:general information: the job holder and their team will be responsible for day to day transport trade management of hitachis trade and logistics operations within the coe. Focus will be placed on ensuring full trade compliance via policies, procedures, controls and systems. The position requires making decisions which impact cost and service on a constant basis with mínimal review and requires a broad range of knowledge of preferred lanes, rates, and equipment availability. Quality sales and customer service skills are required in obtaining business and maintaining relationships with : optimize hitachi transports, considering cost, service (lead time requirements) and other planning parameters interact with stakeholders for optimum load selection and communicate any potential issues affecting pickup and/or delivery maintain communication with transport service providers to place transport orders, receive confirmation, monitor important milestones understands different planning techniques including the functionality of transport management systems and load planning tools manage procedures for the team and their performance to ensure good customer service level local transport market knowledge including equipment, port and airport operations as well as relevant restrictions and regulations carrier operating model knowledge know how to work with freight forwarders and transport providers ability to justify cost overruns when they occur support accounts payable for freight payment reconciliation manage a team including 3rd party providers to ensure strong country engagement and performance, delivering a consistent and best in class trade management program manage, source, select, train and retain quality staff manage, monitor and execute the use of sap and local tms modules maintain key performance metrics for the hitachi organization and 3rd party providers of transporte trade and logistics related services review team performance on a monthly basis to drive performance in focus areas proactively address compliance concerns to support the reliable and timely movement of hitachi products and materials collaborate closely with hitachis country and regional trade compliance manager and legal teams to ensure trade and compliance related issues are identified and communicated across the business research customs and regulatory requirements for all new origins and destinations including but not limited to import licenses and registrations, valuation, royalties, documentation, import restrictions, and labelling requirements proactively identify, monitor, and communicate new or potential legislation that could have legal, operational, or financial impact to hitachi energy coordinate and execute internal audits of hitachi, including all subsidiaries and affiliates, to ensure compliance with local customs rules and regulations and internal hitachi directives manage operational execution of tactical trade management related functions communications and coordination with product group and business unit managers/stakeholders regarding the logistics global activities, realization of potential duty saving programs and the regulatory/duty implications of specific supply chain scenarios.
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