About the role At uber, providing amazing support that establishes trust for riders, eaters, couriers, and driver-Partnersour communityis a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The global support operations team is committed to building an efficient network that provides our community with a seamless, prompt, and complete resolution to their concerns - Every the latam region alone, we support 18 countries and 2 different languages, and were still expanding! The workforce management program manager will work with the latam workforce manager to focus on operational excellence across our bpo network. This is an opportunity to help build wfm process from the ground up and dig deep into the fascinating and complex field of uber support.- Ensure the best supply vs. Demand balance through accurate demand forecasting creation and reviewing vendors performance to make sure capacity is adjusted to meet sla requirements- Provide analysis and recommendations to improve service levels and efficiency- Help keep key internal stakeholders informed of performance for their regions, and be the go-To poc for outsourced support for our operations/product partners- Work with vendors to help flag operational challenges and find solutions within uber to help them succeed- Investigate operational issues as needed and figure out scalable solutions, working cross-Functionally with the appropriate qualifications- Super pumped. You are passionate about uber and our mission, passionate about solutions, and love getting into the weeds on any and all issues- Fluent english (spoken and written) required- Data-Driven and analytical. We run our business on facts and data- You are intellectually inquisitive and are capable and down to dive both a mile deep and wide when needed- Understanding queue theory- Naturally curious. You love learning how things work, and youre always looking for ways to innovate- You have the ability to self-Serve, get the data and tell the story- Action-Oriented. You have a strong bias for action and can effectively balance the tension between swift execution, high-Quality work product, and long-Term strategic thinking- Hustle. You are scrappy and have the ability to meet goals with limited time, data, and resources- Excellent communicator. You can distill complicated information into easy, understandable summaries to help keep our stakeholders in the loop and qualifications- Preferred bachelors degree in economics, business, engineering, or other quantitative focus. Graduate degree preferred- Experience in working with google sheets/excel- 3+ years of workforce management or forecasting experience- 2+ years of working in customer service, investment banking, consulting, analytical or related experience high-Growth analytics or operations experience is a plus- Strong customer-Centric focus with demonstrated success in problem-Solving, teamwork, adaptability, planning, decision making, and data analysis- A self-Starter attitude is a must!- Sql experience is preferred- Prior experience with workforce management software (e.G., nice, iex, aspect, etc.) is a strong plus.
OUTRAS OPORTUNIDADES DE Desenvolvedor de Sistemas PARA VOCÊ!
PUBLICIDADES
Carregando, aguarde por favor...
Nós respeitamos a sua privacidade
Para otimizar sua experiência durante a navegação, fazemos uso de cookies.
Ao continuar no site, consideramos que você está de acordo com nossa
Política de Privacidade.
PROSSEGUIR
Aguarde, vamos preparar as informações para envio.
Preparando seu currículo.
Identificando os e-mails.
Realizando o envio.
, vimos aqui que faz tempo que você não atualiza seu currículo.
A última alteração foi em: .
Faça uma revisão para que os recrutadores acessem seu currículo já atualizado e receba convites para entrevistas!
Candidatura realizada com sucesso!
Para agilizar sua busca por empregos identificamos que são perfeitas para você.
Simplifique sua jornada e envie seu currículo automaticamente para estas vagas.
Muito bem, !
Seu currículo foi enviado para de em . Confira os detalhes no seu e-mail.
Agora, complete seu currículo para ter até 10x mais chances de visualização!
Esta vaga é de um site externo!
Esta vaga é de um site externo e você sairá do Trabalha Brasil.
Candidate-se em mais vagas para que mais empresas vejam seu currículo! 🚀
Preparando seu currículo.
