As the aces program manager for sort center, you will be the guardian of quality control at earths most customer-Centric company! More specifically, you will be responsible for the adoption and continuous improvement of standard operating procedures at amazons ats/sort center network. We are amazons intra-Network sortation team, delivering packages between our fulfillment centers and last mile network.
You will work with teams across operations, learning, finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the subject matter expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
As the program manager, you will be accountable for the programs roadmap, planning cycles, financial entitlement, strategy, and structure. You will work with your peers at other transportation aces units (amzl and middle mile) to ensure the scalability of end-To-End processes and quality control.
Key job responsibilities
Your core activities and responsibilities include:
Being the subject matter expert (sme) on all operational processes
Leading process integration efforts across the network
Leading continuous improvement initiatives, kaizens, root cause analysis, etc.
Owning and managing change on a granular level
Performing audits to ensure continuous sop adoption and eliminate defects and deviations
Work with teams at amzl and middle mile aces to identify opportunities for improvement
Make sure that we are always delivering the best possible service to our customers
Create and own the programs strategy and planning cycles, including financial and organizational themes
A day in the life
You will be working closely with all ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
Sort center ops
Last and middle mile teams
Learning
Finance
Hr
Loss prevention
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with amazon standard work.
About the team
The amazon customer excellence system (aces) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
We are open to hiring candidates to work out of one of the following locations:
Cajamar, sp, bra
Basic qualifications
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelors degree
Experience in program or project management
Excellent english and portuguese skills
Preferred qualifications
Masters degree, or mba in business, operations, human resources, adult education, organizational development, instructional design or related field
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