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1 VAGA DE Account Manager EM Santa Mônica / PR
Função/cargo da vaga:
Account Manager
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Santa Mônica / PR
Descrição da vaga:
He job: Customer success specialist the client success relationship specialist owns the post-sales & on-boarding experience and works directly with contentools clients to understand their business and partner with them to ensure their success in content strategy and roi. You will use your consultative and relationship-building skills to deliver strategic recommendations, mentorships, best practices and subscription expertise to our clients. Working in this stage of customer experience team requires passion for building strong relationships with our stakeholders and making us their most valuable partner. Taking into consideration the execution and oversight of customer life cycle management (clm) activities, such as account reviews, upsell and contract renewals. We are a team that is close-knit, and that takes pride in their work. We are client obsessed and we are willing to go the extra mile for our clients. Responds to: Customer operations team leader job description & responsibilities managing technical implementation projects, and strong communication skills to maintain client relationships lead and manage implementation, integration and retention projects ability to clearly communicate with customer business team plan and execute project requirements, schedule, activities, tests, etc., keeping client and project on schedule ensure execution of project activities by coordinating task assignments with clients and content professionals establish and balance priorities and activities between many simultaneously progressing projects troubleshoot and track project issues, communicating with clients and escalating if required; Manage issues to a timely resolution provide implementation management oversight and establish strong client relationship to build client satisfaction consistent with continued revenue growth ensure established success criteria have been met within timeline and budget create and maintain comprehensive project documentation. Desired skills & experience outstanding communication, interpersonal and presentation skills; Proven track record of relationship management with consistent revenue growth of a client portfolio; Desire to go beyond the basics and bring new ideas and thinking to contentools and our clients; Optimistic, able to face challenging problems with enthusiasm; An ability to manage competing priorities in a fast-paced environment; Bachelors degree preferred; Advanced english practical knowledge in calculating the cost of customer acquisition (cac), return on investment (roi), conversion rate optimization, attraction of organic media, marketing automation, inbound sales and analytics. Proven drive to continually exceed goals in a fast-paced, high-growth company. Benefits flexible hours; Medical package; Restaurants discounts; No dress code; Ping pong tournament; Monthly happy hour; Weekly english classes in the company; Gym discount and other life-quality incentives; Being part of a global team from one of the top-entrepreneurial cities in brazil.
Cód. 4241998
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