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1 VAGA DE Desenvolvedor de Sistemas EM Jaguariúna / SP
Função/cargo da vaga:
Desenvolvedor de Sistemas
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Jaguariúna / SP
Tipo de Vaga:
Home Office
Regime de contrato:
Autônomo
Descrição da vaga:
Job description details: listed salary ranges may vary based on experience, qualifications, and local market. - Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-Makers. - Identifies and interprets trends and patterns in datasets to locate influences. - Creates specifications for reports and analysis based on business needs and required or available data elements. - Leads, develops, and presents findings and recommendations to users and lead cross-Functional teams to address business issues. - Produce datasets and reports for analysis using system reporting tools. - Requires knowledge and experience in own discipline. - Analyzes possible solutions using standard procedures. - Receives a moderate level of guidance and direction. - Builds collaborative working relationships internally and externally. - Attendance and schedule adherence are requirements of this position. - Create business analytics and reports to provide high value analysis on customer service and operational performance metrics - Provide accurate, detailed, and timely analytics across multiple customers - Build databases to collect and compare data across multiple tools and business lines - Interpret data to extract critical indicators of performance that may lead to further analysis or hypothesis testing - Complete targeted deep dive analytics on uncovered trends and results - Matches itsm business knowledge and process experience with appropriate data analysis strategies - Design appropriate processes for proper measurement and reporting of all customer data - Develop appropriate dashboards for executive review, customer review, and internal usage - Lead internal and external meetings reviewing the reports/analytics, tracking feedback, and managing follow-Up action items to completion. Job requirements details: - Bachelors degree or equivalent work experience preferred. - Proven knowledge and experience of ito and it service desk operations - Experience identifying process improvement opportunities and driving to completion - Typically requires a minimum of 2 years of related experience. - Experience mining data from various sources - Skills using a variety of statistical and business intelligence tools, including excel, R, sql, business objects, power bi, tableau, qlik sense, python, and sas business intelligence - Good english communication skills - Ability to communicate thoroughly through verbal and written mediums - Knowledge of ticketing tools such as servicenow, remedy, cherwell, etc - Experience and knowledge on itil version 3 frameworks (incident life cycle management) - Ability to observe, asks questions, listen actively, and give and accept feedback effectively - A high energy level, adaptability, assertiveness, patience, and ability to work in a team environment - Familiarity of computers and infrastructure level technical terms - Ability to work autonomously - Flexibility in assigned working hours - Time management and follow-Up skills with ability to plan, organize, and prioritize a large workload, and handle several tasks simultaneously - An understanding and observance of strict confidentiality policies and standards - Attendance and schedule adherence are requirements of this position - Knows and applies fundamental concepts, practices and procedures of particular field of specialization - May develop advanced skills using tools and equipment appropriate for the position or specialization - Using established procedures and working under immediate supervision, performs assigned tasks - Work is routine and instructions are usually detailed - Resolves routine questions and problems, and refers more complex issues to higher levels.
Cód. 10079118
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