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1 VAGA DE Designer EM Guararema / SP
Função/cargo da vaga:
Designer
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Guararema / SP
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
Key responsibilities act as local manager for coaching and support junior members in the team. Work with functional managers in the global team to support the associates development with local technical leadership to develop and implement data analysis strategy within digital technology by defining architecture, process, timeline that will work across the it areas in a phased approachapply customer insight on the business areas and on the industries to voice out the needs to intentionally improve it services and an easy end-To-End experienceuse design thinking methodology to better understand demand and approach and develop and deploy customer insight solution for it ops to drive better customer experience and operational it customer data will be captured from relevant sources (service now, active directory, chris, ngcc, etc.) to have robust customer databasehave strong partnership and collaboration with customer advocates, it operations and digital technology areas to ensure the customer insight delivered works well for every aspectas a result of customer insight and data analytics, come up with insights, proposals and drive the implementation to improve services and customer experiencelead customer service reviews with it operations leadership and it business partners to improve it services through customer insightprovide communication and dashboard about customer insight and outcomeslead benchmark with industry and internally to guarantee the best in class customer insight generation process is implementedbe responsible for customer insight education to digital technology, have appropriate on-Boarding, off-Boarding, compliance and product trainingonce customer insight generation solution is implemented, own tool, process and manage the solution life cycle accordingly, continuous improvement process and have a contingency planensure security compliance for customer insight solution and process vendor to deliver customer insight solution on time with quality deliverable in budget.
Cód. 9737007
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