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1 VAGA DE Desenvolvedor EM Blumenau / SC
Função/cargo da vaga:
Desenvolvedor
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Blumenau / SC
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
Job titleincident support managerjob descriptionthe incident support manager (ism) acts as a designated liaison between philips ri services and customers to provide support services. The ism is responsible for understanding customer support needs and ensuring the appropriate philips support team engages. In addition, the ism manages support escalations to meet philips agreed service levels with a key component being customer role:manages the regional service delivery functions which includes the service desk and it governance (itil, pmo, financials).Establishes and manages the regional it infrastructure service and manages the regional install base service level agreements, builds managment service relationship with customers (both internal and external to it).Ensure quality services are performed to the agreed infrastructure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service provide infrastructure reports to an agreed schedule (or on request), including management and financial performance infrastructure service review meetings areas covered will include performance reports, service improvements, quality and and implements short- And long-Term strategies to deliver infrastructure services to customers within reasonable schedules and the business to infrastructure technology leveraging applications/brm and manages the regional infrastructure budget, chargeback, and allocation itil framework throughout it infrastructure organization including incident/problem management, change management, service level the right fit if:bachelor, master or comparable practical experienceminimum 5 years of professional experienceexperience in customer service management including management of digital channels and self service to interpret and report on performance. Strong analytical skills with the demonstrated ability to problem solvestrong organizational and project management to present at senior levelpassion for the consumer / voice of the consumer in business englishdrive operational excellenceabout philipswe are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at philips. Learn more about our commitment to diversity and inclusion here.
Cód. 10032500
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