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1 VAGA DE Diretor de Suprimentos no Serviço Público EM Belo Horizonte / MG
Função/cargo da vaga:
Diretor de Suprimentos no Serviço Público
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Belo Horizonte / MG
Tipo de Vaga:
Home Office
Regime de contrato:
Efetivo/CLT
Descrição da vaga:
About the role The role of the director, support and services is responsible for providing leadership to a team of customer and technical support representatives. Reporting to the vp, customer success, this role will drive quality and consistency in customer success. This role has significant levels of responsibility and accountability for operational delivery and aligning customer initiatives to support and enhance the objectives of the organization. Responsibilities Responsible for managing customer support and services day-To-Day functions. Responsible for the full employee lifecycle from recruitment, training, setting clear performance goals, and managing performance through regular meetings and coaching with direct reports. Serves as the escalation point for customer support issues and resolving them as a mediator. Works cross-Functionally as the support leader with high-Touch strategic clients. Develops, revises, and implements customer support policies and tracks the effectiveness from formulation to roll-Out. Responsible for preparing, analyzing, and compiling accurate performance reports and metrics for company leadership and direct reports. Analyzes and consistently reviews support tickets to ensure the quality and timeliness of the responses Partner with the product and engineering to prioritize the resolution of common issues. Identifying resources and tools that will help the speed and quality of resolutions to improve the customer service experience and engage customers to facilitate organic growth. Stays attuned to industry developments and best practices for customer support. Develop and influence department metrics related to service. Troubleshoot and train the team on technical aspects to support the platform. Desired qualifications Fluent in english both written and verbal with strong communications skills Bachelors degree from an accredited, 4 - Year college or university 10+ years of experience in people-Management roles with at least 5 years of experience managing technical support teams Executive presence and ability to communicate with leadership Ability to lead a large team of 15 or more individuals Ability to manage a budget, team forecasting, and staffing needs Has led customer service through email, in-App chat, and slack Experience with ticketing solutions such as zendesk. Atlassian, jira, salesforce service cloud, etc. Exceptional attention to detail Company perks Robust and competitive benefits package A highly accountable culture with support to personal and professional growth Plenty of opportunities to grow within the company Possibility for home-Office work a couple of times a week Flexible working hours Friendly, cooperative, and welcoming company culture Please submit your resume in english.
Cód. 6088498
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