About usgovpredict was acquired by phone2action in 2020.Our technology covers all the technology needs of government relations and public affairs teams to operate with confidence:industry-Leading advocacy and communication tools,the broadest set of local, state, and federal legislative and regulatory intelligence,all powered by the most thorough and accurate database of decision-Makers and staff available in the are a 100% non-Partisan company -- And we really mean it! Our clients fall on all sides of every issue, and we provide the same powerful technology to them all. Our team members are also all along the political spectrum, and we want everyone to feel welcome. The only rule is that our personal political views never affect our work. We believe that every organization should have access to tools to support the initiatives that matter to them is a globally distributed company with offices in washington, dc, chiinu, moldova, belo horizonte, brazil, and disperse remote workers across!About the rolethe web support engineer supports the customer success team by supporting clients in troubleshooting technical demands. This role will address tickets through the ticketing management solution and work closely with the product and engineering teams to prioritize tickets and influence product stackhtml, javascript, css, php, mysqlyou willworking from belo horizonte officetake a proactive customer-First approachtroubleshoot basic issues with the platform and escalate as necessary in a timely mannercreate custom designs for landing pages through the admin ui custom css and javascriptsetting up, reviewing, and troubleshooting file transfers for clients and all current integrationshelp build tools that allow others in the company to troubleshoot and address technical issuespartner with the customer success team in tracking customer issues and requestsmanage incoming support tickets and deliver first-Tier platform support handling the initial research, troubleshooting, and resolution of customer issueshelp customers launch advanced campaignsproactively addresses issues with team members and other leaders before they escalatemeet and strive to exceed company retention and customer satisfaction goalshandle special projects or requests from the customer success teamstays up to date on industry best practiceswere looking forproficient english both written and verbalneed to have finished or be completing a college degree in a technical fieldknowledge and experience with html, css, javascript, php and mysqlknowledge and experience working with third-Party systems via apis (salesforce, nationbuilder, mailchimp, or similar systems), sso, file transferhas experience with a ticketing solution at a user, manager and admin level (zendesk, atlassian, jira, intercom, salesforce service cloud, etc.)has experience with crm systems at a user and manager level (salesforce, dynamics, etc.)has worked directly with product and engineering teams to help prioritize tickets and influence product strategystrong analytical skills to review data and utilize it to better understand customer and team challengesstrong troubleshooting and problem-Solving skillsexceptional attention to detailcompany perksrobust and competitive benefits packagea highly accountable culture with support to personal and professional growthplenty of opportunities to grow within the companypossibility for home-Office work a couple of times a weekflexible working hoursfriendly, cooperative, and welcoming company culture
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