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1 VAGA DE Programador EM Belém / PB
Função/cargo da vaga:
Programador
Empresa:
Nome da empresa disponível para cadastrados.
Salário:
A combinar
Cidade/Estado:
Belém / PB
Descrição da vaga:
Da oportunidade responsibilities: As part of the monitoring and operations on the live platforms, within the support and maintenance teams, the operations service manager is responsible for the following aspects: Reports sla compliance and contractual kpis to the customer leads operations steering committees with customers manages the follow-up of the incidents compliance with agreed response time incident analysis coordination of necessary resources for troubleshooting escalation in case of major incident implements a continuous improvement process in coordination with it, r&d and delivery teams (monitoring and operating procedures, tools, etc. For incident prevention) reports internally on the support and maintenance activity coordinates change management on the platforms in coordination with the customers ensures customer support & maintenance invoicing and partners purchase orders follow up in interactions with internal and external relevant entities ensures key contractual data updating and follow up through our administrative tools establish and maintain trust with the customer, taking ownership of communications between the company and the end customer for all release schedules throughout the relevant lifecycle stages. Provide operational details, working closely with services support in order to meet customer deadlines and support priorities. Identify opportunities for new business, initiating the change request process. Manage the set up and end-to-end support of products deployed to our customers. Understand,-communicated methodologies, processes, policies, and values. Focus always on delivering consistent, reliable, repeatable, scalable and quality outcomes. Provide support and encouragement to other team members and participate in the up share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company. Able to travel as and when reasonably requested. Technical and soft skills: Qualifications and experience the candidate will have previous experience as operations manager, service delivery manager or customer service manager, ideally in the telecom/it industry. Previous and support experience necessary in order to provide the required balance. Basic project management experience. Customer facing experience is essential. Previous experience as technical integration engineer is required. Technical knowledge microsoft office product line product knowledge mobile network operators ota platforms, content synchronization, smart hlr, connected devices, networking, mobile money/mobile wallet financial payment tools (cards, 3ds, nfc, etc). Iot and m2m industry knowledge relevant industry knowledge of telecommunications, intelligent networks and/or next generation networks. Relevant industry knowledge of banking (payment) or id management experience with industry standard software development and service management methodologies. Communication skills fluent in english and spanish another language a plus strong analysis skills communicate effectively and professionally with customers and other third-party companies. Ability to work and interact effectively in a team environment. Attention to details.
Cód. 4372835
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