Engenheiro de Telecomunicações
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Infopulse welcomes talented professionals to join our project in rio de janeiro as a senior service engineer (iot) for our respectful belgium-based client bics. Bics delivers best-in-class international wholesale solutions to any communication service provider worldwide. Through its mosaic portfolio, a comprehensive, flexible and innovative suite of solutions designed to be used individually, or collectively, bics meets the existing and future requirements of the global telecom industry. Bics’s headquarter is located in brussels with regional offices in bern, madrid, dubai, new york and singapore. We also have a satellite office in beijing and local presence in accra, cape town, miami, montevideo, nairobi and toronto. We are looking for an experienced senior service engineer who will play a key role in providing technical support to our iot service customers and suppliers. You will also have the opportunity to work together with them and our diverse cross-functional teams to ensure an optimum experience for our customers and a high quality for our product. You will work directly with platform and infrastructure teams to investigate and resolve issues reported by our customers, and our customer success team to onboard and support customers during their journey and continuously seek for improvements in our products and deployments. Areas of responsibility You are the accountable technical interface between bics, the customer and the bics commercial organisation for mvne services Handle technically complex customer issues and maintain ownership of issue and customer communication until fully resolved (via customer care ticketing system) You are accountable for the customers’ onboarding journey (project management, fulfilment, training and support during trial and implementation phases) for mvne customers Work on projects with a help of modern tooling to deliver a world-class iot connectivity platform Translate customer’s needs into implementation proposals to improv
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